AutoNation Toyota Winter Park - Service Center

Service was done a bit later than expected due to a crowd showing up. This is the most popular dealer I’ve dealt with thus far. They are friendly and courteous; my car came back shiny and spotless. There showing up. This is the most popular dealer I’ve dealt with thus far. They are friendly and courteous; my car came back shiny and spotless. There is even a cafe where you can order food and comfortable seating. Thanks for taking care of my car! More

Very nice and professional customer service personnel. Work done on time. Clean waiting area. Helped with a parts order Work done on time. Clean waiting area. Helped with a parts order More

The service experience was OK. Everything was completed under an hour. The representative could have showed me better where to go to pick up my car. However, there’s a big problem Everything was completed under an hour. The representative could have showed me better where to go to pick up my car. However, there’s a big problem. After the service was completed, my car was parked to a no parking spot on the side of the road. And then an 80-year-old gentleman was backing out of his parking spot and he bumped into my car because my car was parked inappropriately by a dealer employee. when we called a dealer manager to help us with the situation, all he said was in Florida the commercial entities do not have any responsibility for whatever might happen in the parking lot. The issue is that I did not park the car in that spot. It was parked by a dealer employee after the service was completed. I was not trying to get him to take any responsibility, but I was asking his assistance about mediating and finding a solution to the issue. At least it would be helpful for him to say that they will be more careful about where they park the car in the future. There was none of that, and there was no sympathy either. it was extremely disappointing the treatment that I received from this gentleman and the attitude under the circumstances. I hope that this is taken seriously by the dealership and they find a solution which is very simple that is to not to park the cars after the service is completed to any location but designated parking spots or just keep it under the control of an employee, so nothing like this have ever happens again . Thankfully there were no dents in my car and we did not have to call a police. Someone might just do that with f this causes a bigger problem in the future if it is not addressed appropriately. More

Busy dealership service center yet I was treated as a valued customer. My service advisor explained the process and kept me informed during the process. Large, clean waiting area with a small cafe which valued customer. My service advisor explained the process and kept me informed during the process. Large, clean waiting area with a small cafe which was convenient. Although I had an appointment it did take longer than expected to diagnose the repair issue. One this was done Joel, the service advisor, thoroughly explained what was needed and made sure to include me in the decision. The estimated time for the repair was accurate and checkout was easy and efficient. The repair was done correctly and my car was returned to me very clean. Overall great experience, More

Excelente servicio y atención al cliente. La espera fue mínima y un gran trato al cliente. La espera fue mínima y un gran trato al cliente. More

I had an appointment however it was a busy day. The service advisor, Tommy, was very helpful and kept me informed during my wait. I have always had a positive experience at Auto Nation. The service advisor, Tommy, was very helpful and kept me informed during my wait. I have always had a positive experience at Auto Nation. More

In and out in under one hour as promised. Thank you. Will be back for my regular services. Thank you. Will be back for my regular services. More

Excelente customer service. Great place to wait for your auto to he serviced, and no long wait Great place to wait for your auto to he serviced, and no long wait More

AutoNation Toyota never disappoints. . Came in for scheduled maintenance and received 5+ star service. Courteous, Quick, Exceptional service! . Came in for scheduled maintenance and received 5+ star service. Courteous, Quick, Exceptional service! More

Poor communication within the dealership on multiple levels, waste of time and overpriced services. Overall a disappointment. levels, waste of time and overpriced services. Overall a disappointment. More