AutoNation Toyota Winter Park - Service Center

As a return customer I appreciated the way Ms. Carrasco As a return customer I appreciated the way Ms. Carrasco handled my transaction. It was the easiest and hassle -free experience I have ever made with As a return customer I appreciated the way Ms. Carrasco handled my transaction. It was the easiest and hassle -free experience I have ever made with a vehicle purchase. I also appreciate the follow up calls and e-mails that receive from her. More

Let me start off by saying that I have never felt the need to write an online review of any establishment, either positive or negative, for any reason until now. However, I feel so strongly displeased w need to write an online review of any establishment, either positive or negative, for any reason until now. However, I feel so strongly displeased with the consistent incompetence of the service staff of the Courtesy Toyota in Winter Park, that I feel I would be doing others in the area a disservice if I didn't give them fair warning before considering this location. I am not a car expert. That's why I pay the premium price of having my car serviced at the dealership. Due to faulty work in the service department, my 5 year old vehicle experienced complete engine failure. My service rep then began fabricating stories about the details of my maintenance in an attempt to rid himself of liability. I tried my best to work out a fair deal to take a brand new car off the lot, but rather than working with me in a professional manner, I had to wait endlessly in the showroom while they were "crunching numbers' for me and listen to Younes, the sales manager, gloat to a new sales associate about how much he can make in commission. As someone who has experience in professional selling, this is completely unacceptable, especially considering the circumstances. At the advice of my lawyer, I towed my vehicle from Toyota's lot, since it seemed no good faith agreement would be possible. After hearing this, they ripped up my $4K bill for repairs, and replaced my engine at no cost to me. What a generous change of heart, huh? After all this, you are probably curious why I would continue to have my vehicle serviced there. I simply assumed that after a nightmare experience like that with potential legal implications, I would be the last person they would want to treat in less than a professional manner. You would think that when I pulled my car in for service, red flags would go up in the history of the vehicle saying, "whatever you do, don't screw this up again." Wrong. Another misinformed service rep order a "missing part" for my car that mysteriously disappeared at my cost. I was shocked to see my oil change come out to $92 without any warning. After I paid the bill reluctantly, it was explained that the part was missing because it was only designed for cars built before 2003 and that it was not needed at all on my car. I hope my experience is an isolated one. The one shining light in this establishment is the even-tempered, apologetic professionalism of Stuart, the service manager, whose automotive knowledge seems to supersede the combined knowledge on the rest of the staff below him. Best case scenario, if everything goes as well here, be prepared to be inundated by letters, emails, and phone calls asking you to provide feedback afterwards. Today was my last visit to Courtesy Toyota of Winter Park. More

My Toyota Sienna broke down while visiting my son who goes to college at UCF in Orlando. Since we were out-of-towners we felt that having it towed to a Toyota dealer would be safer and have less rip-off goes to college at UCF in Orlando. Since we were out-of-towners we felt that having it towed to a Toyota dealer would be safer and have less rip-off potential. I guess I was wrong. I knew the problem was in the top half of the engine and expected that this would not be a cheap fix but could be fixed. Rob, my service representative, called me and immediately started preparing me for an engine replacement. I asked if they took any part of the engine apart to reach that conclusion and was told that the Mechanic had a gut feeling. He quoted me $4500.00 for a used engine and $8500.00 for a rebuilt engine. I know a little about cars and knew that I was being victimized. I then arranged with an auto transport company to bring my car to my mechanic in South Florida at a cost of $445.00. My mechanic repaired the engine the same day for $400.00 and it runs like a new car. I would hope that the Corporate heads of Toyota reads this review and shuts this dealer down. I love Toyota cars, but this place tarnishes the reputation of Toyota. More

I had gone to the service station of Courtesy on a sunday afternoon to have my alignment fixed, tires rotated and some routine maintenance. They called me up at evening to let me know that the car was ready. afternoon to have my alignment fixed, tires rotated and some routine maintenance. They called me up at evening to let me know that the car was ready. I had to wait around an hour outside the dealership because the car was in fact not ready for me to take out!!! When I finally got the car, the alignment was completely screwed up... more than what was originally wrong. Then I checked that the tires were not rotated (I had a new tire and it had not moved from it's place). I was so frustrated, that I took the car back. Unfortunately, the dealership had closed by then. When I went back next, the dealership denied that they didn't do the service. Only when I did show the proof did they really refund my money back. I've never been to that hell-hole since that experience. More