AutoNation Toyota Winter Park - Service Center

Extremely Frustrating Experience with AutoNation & Safe-Guard Cancellation Process My initial car purchase experience with AutoNation was seamless. The sales team got me a great deal on a 2021 Hond Safe-Guard Cancellation Process My initial car purchase experience with AutoNation was seamless. The sales team got me a great deal on a 2021 Honda CR-V Hybrid, and I was genuinely satisfied at that point. However, what followed with the upselling of additional products has been nothing short of frustrating. The sales agent, Jean, convinced me to opt for tire coverage from Safe-Guard, despite knowing that I wouldn’t be eligible for claims due to the tread condition of my existing tires. A couple of months ago, I decided to cancel the coverage upon realizing its futility. Since then, the experience has been a nightmare: It took Safe-Guard 6-7 weeks to process the cancellation, and they supposedly issued a refund check on November 29. As of now, no one can confirm the current status of the refund cheque. I have been endlessly bounced back and forth between AutoNation and Safe-Guard with no resolution in sight. Adding to the frustration are the long wait times to speak to customer service representatives, making this entire process feel exhausting and unprofessional. While I appreciate AutoNation’s sales team, my experience with their finance department has been extremely disappointing. I have already reached out to their finance head Victor and sent emails, but the issue remains unresolved. To all potential AutoNation customers: Please ensure you inquire thoroughly about additional products before signing up. While their sales process may be smooth, my experience with their post-purchase services has been the opposite. If anyone has suggestions or advice on how to escalate this matter further, I’d greatly appreciate it. Sincerely, A Disappointed Customer More

Toyota of Winter Park is conveniently located and well staffed with friendly people! Positive experience staffed with friendly people! Positive experience More

The services provided by the associate is great, and the staffs are very helpful in leading the way. staffs are very helpful in leading the way. More

Dante did an excellent job during my appointment. He answered all my questions to my satisfaction. He answered all my questions to my satisfaction. More

Went today for first schedyled maintance with Toyota care apointment was for 8:30 it was 8:50 and I was still waiting in my car nobedy had come to help until I saw my previous service provider Dante he quick apointment was for 8:30 it was 8:50 and I was still waiting in my car nobedy had come to help until I saw my previous service provider Dante he quickley got everything rolling if he wasnr there I probably would have to wait like 20 more minutes the other people were pretty much ignorning that I was there. More

Ricardo Rivera was very helpful and provided an excellent customer service above and beyond. I am a happy customer of Toyota Auto Nation in Winter Park. customer service above and beyond. I am a happy customer of Toyota Auto Nation in Winter Park. More

By far the best service representative I’ve met Hands-down, i’ve serviced my old vehicle and my current new one and haven’t came across a respectful young man like Stanislav Hands-down, i’ve serviced my old vehicle and my current new one and haven’t came across a respectful young man like Stanislav More

Excelente servicio y Emily es genial tiene el Conocimiento y el profesionalismo. Gracias Emily. Estoy contenta con el servicio recibido. el Conocimiento y el profesionalismo. Gracias Emily. Estoy contenta con el servicio recibido. More

Service is always prompt, reps are friendly and very helpful. Never had an issue! Highly recommend. helpful. Never had an issue! Highly recommend. More