AutoNation Toyota Weston - Service Center

The service staff are well organized, and keep you up to date during service. The waiting area is clean and has plenty of seating. Service advisor C. Oliva is very helpful and honest. date during service. The waiting area is clean and has plenty of seating. Service advisor C. Oliva is very helpful and honest. More

The service is good but never rotated the tires and didn’t wash the car like others delers… didn’t wash the car like others delers… More

Horrible service and they keep promising Me to make repairs but each time they give me my car back without fixing the problems . I would highly recommend that if your Toyota needs repairs, you take it repairs but each time they give me my car back without fixing the problems . I would highly recommend that if your Toyota needs repairs, you take it anywhere BUT Weston Toyota. More

The staff at the dealership has always taken care of my car. They are always supportive and take their time to explain in detail before servicing the car. car. They are always supportive and take their time to explain in detail before servicing the car. More

Nick was professional and answered my concerns; he kept me informed of other things found during the inspection of the car. The waiting area was very clean and the coffee was great. In my case, if I have me informed of other things found during the inspection of the car. The waiting area was very clean and the coffee was great. In my case, if I have an appointment at certain time, I'm expecting someone will take care of me at that time or very close to that time. However, the wait was not long. More

The reason that Ive bought 4 fifferent cars at this dealer is because everything is perfevt: kindness of istaff, reliability of its vehicles and after-buying srrvices. No need to go somewhere else. dealer is because everything is perfevt: kindness of istaff, reliability of its vehicles and after-buying srrvices. No need to go somewhere else. More

Very responsible employees working there and very conscious with appointments, very knowledgeable and helpful in every way!!! And tge waiting area fantastic!!!! Thank you conscious with appointments, very knowledgeable and helpful in every way!!! And tge waiting area fantastic!!!! Thank you More

Congratulations to Paula Sucre for her professional performance, and excellent level of customer service. Five Stars. performance, and excellent level of customer service. Five Stars. More

On February 10th, I took my car in for an inspection because the trunk wouldn’t open or close properly. They told me they needed to do a review, which took five hours. Despite this, I agreed to have the because the trunk wouldn’t open or close properly. They told me they needed to do a review, which took five hours. Despite this, I agreed to have the work done with them, thinking it was a professional and ethical system—something I now completely regret. The second time I went, they were supposed to fix my trunk, but after another five hours, they told me they couldn’t repair it. However, I still had to pay the remaining balance for the repair because I had to cover the labor costs. I found this absurd, but since I am an ethical person, I paid. Then, they told me I had to come back another day for them to finish the job. When I returned and they completed the work, they told me that I now needed three different keys to open my trunk. I don’t understand how they make decisions like this without consulting the customer first. I decided to speak with the manager, thinking he would help me. In reality, they’ve just been mocking me this whole time. He told me he would send me to get my trunk fixed by someone outside of Toyota, who practically never answered my calls again. He only responded when I started calling the main Toyota office, but even they didn’t help me. They said that Toyota Weston operates independently and that I had to resolve my issue with them. To this day, I am still waiting for a response from the General Manager regarding all the negligence they’ve shown. No one has given me any answers—they just want to fix my car in their own way and at their own convenience, without considering all the time I wasted and the energy they made me spend. Honestly, I do not recommend this place at all. The worst service in the world. They only care about people who are buying cars. Almost $800, and they didn’t fix my car properly. More

I was at this dealership a few days ago because the alternator of my 2019 Toyota Corolla was damaged, the car came in in the morning hours and they delivered it to me at 6 pm on the way home I realized alternator of my 2019 Toyota Corolla was damaged, the car came in in the morning hours and they delivered it to me at 6 pm on the way home I realized that the air conditioning was not cooling (the AC was working perfectly when I entered the workshop) the next day I contacted the advisor Paula to inform her about what happened and she asked me to take the car that same day to check it, after waiting all day again they tell me that the compressor stopped working so I ask for a coherent explanation of why if the car came in with the AC working it came out with the AC not working, the advisor's response is that the repair that was done has nothing to do with the compressor and that I should pay for the repair, they call the advisor's supervisor and very rudely he responds that that has nothing to do with what they did and that things can stop working at any moment, that he is going to call Toyota to see how they can help me. Days later I receive a call from the advisor saying to take the car to be checked to see if there was a bad repair, because something similar had happened previously where a technician made a bad repair. I take it two days later and I lose another whole day for them to give me a paper saying that the compressor stopped working and that it is not their fault and no one else is responsible for the damage. I do not recommend this place and I give it one star for the following reasons: 1. They caused damage by making a repair and did not respond. 2. The costs are too high for the quality of services they provide. 3. The attention from the advisor was very average and from the manager was terrible! 4. They cannot give me an explanation of what happened and they insinuate that I brought it bad. 5. They told me on two occasions to deliver the car and get a new one, so I deduce that they could have damaged it on purpose. 6. ⁠In case there is damage caused by them, they will not respond to you. Finally, I want to clarify that the car has 133,000 miles, that it was bought at that dealership and other repairs had already been done previously. I recommend not going to this place because you will pay more, they will give you the car with other damage so that you can get a new one and the customer service is not the best. More