Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
689 Reviews

689 Reviews of AutoNation Toyota Thornton Road - Service Center

Sort by
September 08, 2023

The service I received was not up to par. I left a message for general manager but didn't receive a call back. More

by kfdowling
Service Communication
Recommend Dealer
No
Employees Worked With
Dennard Addison
Report | Print
Sep 10, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Sep 12, 2023 -

kfdowling responded

Still waiting for someone to call me back

September 07, 2023

My advisor Jaylond was wonderful. I needed a last minute appointment on Labor Day weekend & she made sure I was taken care of. More

by nygaele96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond
Report | Print
Sep 10, 2023 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 07, 2023

They are reliable. As soon as you get to the service area, someone ia already at your service. They are friendly . More

by Jean Eddy Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Friendly
Report | Print
Sep 10, 2023 -

AutoNation Toyota Thornton Road responded

Hi Jean, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 06, 2023

This dealership has a friendly staff that works very hard to meet my cars needs. More

by Roderickarnold66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick nicely
Report | Print
Sep 09, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 06, 2023

Service advisor was very polite and helpful. Mr Rickey. I didn’t have to wait too long after I handed my keys over. I had already waited about 30 minutes in line to be attended to. More

by yakila20.ab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rickey
Report | Print
Sep 09, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

A computer issue kept us there for 2. 5 hours. However, that was beyond the control of the service advisors. Rick Nicely is an asset to your dealership. We are very pleased with our ser More

by Lynnewes
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nicely
Report | Print
Sep 06, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 04, 2023

My oil change was over $90. Website says $70. Thank you for lying to me. More

by lpmcgowan41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Sep 07, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.

August 31, 2023

Really great service Rick was really helpful and polite as well as quick service.Thanks More

by bridgett_gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Aug 31, 2023 -

bridgett_gentry responded

Really impressed with the courteous service of Rick very polite and helpful thank you so much.

August 31, 2023

I've been bringing my wife's Camry to Toyota Thornton Rd. for several years now. And the service team is fantastic with excellent customer service. More

by mike.riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Nicely
Report | Print
Sep 04, 2023 -

AutoNation Toyota Thornton Road responded

Hello, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 29, 2023

The service center was very fast and efficient! Thanks Toyota Auto Nation. Customer Service was excellent! More

by Dontae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, John and Victor
Report | Print
Sep 03, 2023 -

AutoNation Toyota Thornton Road responded

Hi Dontae, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for the high star rating! If you ever need help, just give us a call. Happy motoring!

1
...
7
8
9
...
69