AutoNation Toyota Thornton Road - Service Center

I would like to thank Ricky Taylor for excellent customer service during my visit on last Saturday 8/7/21. Ricky has excellent communication. He is very attentive to his customers. I have had several Adviso service during my visit on last Saturday 8/7/21. Ricky has excellent communication. He is very attentive to his customers. I have had several Advisors at your location but Ricky is the best. I can tell he love his job and has a passion for making sure his customers are happy. You are now my new advisor. A very satisfied customer Jennifer Favors More

I had an appointment for a recall issue. I dropped the vehicle and went home. They call me and tell me the part will not be in for 4 days. Manager then agreed to come to my house and pick up the car, fix vehicle and went home. They call me and tell me the part will not be in for 4 days. Manager then agreed to come to my house and pick up the car, fix it, then bring back. They came to pick it up and had it all day. I called to see when they were returning...and they never started it. Zero communication. I wonder what the advisors are supposed to do. More

Extremely dissatisfied. 3 hours for just an oil change. I requested Ricky as my advisor and he was working but I was assigned to an advisor that truly didn’t know what he was doing from start to finish (Re I requested Ricky as my advisor and he was working but I was assigned to an advisor that truly didn’t know what he was doing from start to finish (Recarrdio Mitchell). He wasn’t knowledgeable at all & had to keep asking other advisors how to do just about everything he had to do!!!! Also, my maintenance indicator on my dashboard was NOT reset as it should have been. I am hereby extremely sorry that I took my vehicle to be serviced at that location. More

I came here for the oil change and received awesome customer service. The job was completed on time customer service. The job was completed on time More

The tech was friendly and polite. I arrived before my appointment at 11:25. Sat in my rav 4 for 15 minutes before I was assisted. I was told my tech would be right with me. I was the only vehicle in the appointment at 11:25. Sat in my rav 4 for 15 minutes before I was assisted. I was told my tech would be right with me. I was the only vehicle in the bay! New tech who was great took over my appointment. But I was told an oil change and rotate tires when I made appointment. Had only an oil change. Finally done at 2:00!!!!!! 2.5 hours for an oil change!!!! Totally unacceptable!!!!! I get it was a free service because I purchased vehicle there. Last oil change, looked at done vehicle for over 35 minutes before they told me my vehicle was ready. I made appointment for a Wednesday as suppose to be slowest day for service. One more free service but I will probably go somewhere else where I don’t need to wait so long. (I was told 2 mechanics didn’t show up for work.) not techs fault I understand that. Still very frustrating to take so long. More

Did not receive my service which I paid upfront for. They charged me for two diagnosis test which I didn't authorize them to do that. charged me for two diagnosis test which I didn't authorize them to do that. More

GREAT SERVICE AS ALLWAYS. GOOD TIMING. SERVICE ADVISOR GREAT PERSONALITY AND KNOWLEDGE.PRICES GREAT. ANTHONY GAVE ME A VERY GOOD APPOINTMENT TIME TO BE THER AND THEY WAS RIGHT ON TIME WITH THE SERVICE. GREAT PERSONALITY AND KNOWLEDGE.PRICES GREAT. ANTHONY GAVE ME A VERY GOOD APPOINTMENT TIME TO BE THER AND THEY WAS RIGHT ON TIME WITH THE SERVICE. More

Had an appt at 0700 on Aug 3 for oil change and routine maintenance. My vehicle need additional work and Anthony arranged for me to be taken home. He called about 1030 saying my car was ready and the dri maintenance. My vehicle need additional work and Anthony arranged for me to be taken home. He called about 1030 saying my car was ready and the driver was on the way to pick me up. Both Anthony and the driver (name not known) were professional and courteous. Very pleased with the service. Ruth Williamson More

I had a 7 am service appointment yesterday and got out of there at 10 am 3 hours and all they did was rotate my tires and inspect there at 10 am 3 hours and all they did was rotate my tires and inspect More

Time effective, vey understanding with dropping off car and calling once diagnostics test was completed. very thorough and detail about the discovery as well as price cost for repairs amd parts and calling once diagnostics test was completed. very thorough and detail about the discovery as well as price cost for repairs amd parts More