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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
678 Reviews

678 Reviews of AutoNation Toyota Thornton Road - Service Center

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October 10, 2023

This was the shortest amount of time I have spent getting my oil changed since they started having the service writers also check people out. More

by Margaret.Tatro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Oct 12, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

October 09, 2023

Clean service center Customer Service Represetative was personable, professional, informative, and listened to the customer. Dennard kept me informed about everything that had to be done with the car as w More

by Schiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennard Addison
Oct 12, 2023 -

AutoNation Toyota Thornton Road responded

Hi Schiz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2023

I've been taking my car her for 20 years. Always Top Notch Service! Honest and never pushy! More

by dixonje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Golder
Oct 06, 2023 -

dixonje responded

Good

October 04, 2023

The dealer is a nice guy and helpful. He help me get my car ready faster than I expected. More

by mmoshood90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Golder
Oct 06, 2023 -

AutoNation Toyota Thornton Road responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 30, 2023

I took the company truck to get an inspection and oil change. The technician and representative did a outstanding job troubleshooting my other concerns. Although the repairs wasn’t approved at this time, More

by Willietwhite1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paper with names are at the office.
Oct 03, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 29, 2023

I always have a great experience, the service is fast and great. Love this dealership More

by kizzy anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard nicely
Oct 02, 2023 -

AutoNation Toyota Thornton Road responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 23, 2023

Great customer service! Everyone very friendly and welcoming! The staff answers any questions I had. More

by jo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennard
Sep 25, 2023 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 11, 2023

The Service Team was very helpful, honest, and accommodating. Sadly, they did not offer coffee in the waiting room. Major loss in overall rating for me especially since I had an early morning ap More

by SDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 15, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (770) 674-6082 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 09, 2023

I took my son’s car in for service, and the technician was friendly and provided excellent customer service. More

by verinahunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Recarrdio Mitchell
Sep 13, 2023 -

AutoNation Toyota Thornton Road responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 08, 2023

The service I received was not up to par. I left a message for general manager but didn't receive a call back. More

by kfdowling
Service Communication
Recommend Dealer
No
Employees Worked With
Dennard Addison
Sep 10, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Sep 12, 2023 -

kfdowling responded

Still waiting for someone to call me back

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