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AutoNation Toyota Thornton Road - Service Center
Lithia Springs, GA
692 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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692 Reviews of AutoNation Toyota Thornton Road - Service Center
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March 20, 2022
I recently serviced my Toyota Highlander at this dealer and the mechanic failed to put all the front passenger tire nuts back; put only 2 back instead of 5 putting me in danger and causing damage to my veh and the mechanic failed to put all the front passenger tire nuts back; put only 2 back instead of 5 putting me in danger and causing damage to my vehicle. I tried to contact the manager but the calls always get dropped. Poor services More
by fowowet
Employees Worked With
Unable to remember
March 19, 2022
I don't know much about the dealership. Not pleased with service department though. Got the you're a female run around Okie Dokie treatment. They wanted to tell me that I needed a new engin Not pleased with service department though. Got the you're a female run around Okie Dokie treatment. They wanted to tell me that I needed a new engine for $7000. I do not appreciate that! When my "male" husband got involved, the lie changed. More
by Janicewalters59
Employees Worked With
Reinaldo
March 17, 2022
I had my car towed to this location. I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, and even if the car was there, the keys were lost. He also gave me a lot of attitude. I went by the next day to make sure the car was there. Not only was the car sitting in the front of the building, the same manager (Mitch) tried to argue with me again. He stated that the car was not out there even though I walked past it as I entered the building. After receiving no updates on my car during the two days it was in the shop, I was told the service tech and their manager had driven the car around trying to recreate the noise/problem, but they "never could" recreate it. As I drove the car off the lot, the car began to make the same noise. I would not recommend this place even if it was the last mechanic's shop open for 250 miles. Horrible management, and they aren't afraid to lie. Thankfully they didn't charge me, but why would they charge when no work was actually done? More
by mattdancamp
Employees Worked With
Mitch and Vinnie
March 13, 2022
The overall experience was really good. Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was courteous. However, the service took longer than the estimated two hour window. When I inquired about it, Ricky told me that was because they have to source the items from nearby Lexus parts dealers. I had specifically asked him twice before the servicing whether they can indeed service a Lexus and he never mentioned this possible delay. I'm only disappointed that this was not revealed before hand. So my only options the next time are: 1). Drive about 40 mins each way to the nearest Lexus dealer 2). Endure the additional delay at Thornton Toyota when they source the needed parts. Or 3). Buy all the necessary parts for that servicing and give them to Thornton at the service appointment! More
by K
Employees Worked With
Ricky Taylor
