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AutoNation Toyota Thornton Road - Service Center
Lithia Springs, GA
678 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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678 Reviews of AutoNation Toyota Thornton Road - Service Center
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March 17, 2022
I had my car towed to this location. I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, and even if the car was there, the keys were lost. He also gave me a lot of attitude. I went by the next day to make sure the car was there. Not only was the car sitting in the front of the building, the same manager (Mitch) tried to argue with me again. He stated that the car was not out there even though I walked past it as I entered the building. After receiving no updates on my car during the two days it was in the shop, I was told the service tech and their manager had driven the car around trying to recreate the noise/problem, but they "never could" recreate it. As I drove the car off the lot, the car began to make the same noise. I would not recommend this place even if it was the last mechanic's shop open for 250 miles. Horrible management, and they aren't afraid to lie. Thankfully they didn't charge me, but why would they charge when no work was actually done? More
by mattdancamp
Employees Worked With
Mitch and Vinnie
March 13, 2022
The overall experience was really good. Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was courteous. However, the service took longer than the estimated two hour window. When I inquired about it, Ricky told me that was because they have to source the items from nearby Lexus parts dealers. I had specifically asked him twice before the servicing whether they can indeed service a Lexus and he never mentioned this possible delay. I'm only disappointed that this was not revealed before hand. So my only options the next time are: 1). Drive about 40 mins each way to the nearest Lexus dealer 2). Endure the additional delay at Thornton Toyota when they source the needed parts. Or 3). Buy all the necessary parts for that servicing and give them to Thornton at the service appointment! More
by K
Employees Worked With
Ricky Taylor
March 10, 2022
Convenient location, clean waiting area, positive interaction with staff, staff considerate of customer time, ensures that customer is clear on needed repairs, friendly staff, clean shop, Anthony Cox interaction with staff, staff considerate of customer time, ensures that customer is clear on needed repairs, friendly staff, clean shop, Anthony Cox is very professional. More
by Ganma
Employees Worked With
Anthony Cox
March 10, 2022
Staff was great, the process time was excellent, I was given a great deal an also given a great car, my first experiencing financing a car an you guys were awesome!Thank you so much!😊 given a great deal an also given a great car, my first experiencing financing a car an you guys were awesome!Thank you so much!😊 More
by peetaetoes
Employees Worked With
Junior and Brain Morgan
March 09, 2022
Mr. Cox was a delight and answered all my questions, the staff there are very friendly and know what they're doing. I was in and out in no time. Cox was a delight and answered all my questions, the staff there are very friendly and know what they're doing. I was in and out in no time. More
by denebranda
Employees Worked With
Mr. Cox
