AutoNation Toyota Thornton Road - Service Center

Since I’ve been sent no fewer than 5 follow up emails since my visit, I’ll leave some feedback: Run, don’t walk, away from this place. Worst experiences I’ve ever had with a dealership hands down. On thi since my visit, I’ll leave some feedback: Run, don’t walk, away from this place. Worst experiences I’ve ever had with a dealership hands down. On this particular visit, I brought my car in to have an oil change, a tire plugged, and a recall performed that required removing the rear seats to complete. I arrived just as the service department was closing and went to grab an envelope from the night drop slot - no envelopes. Having driven 30 min to get here, I certainly wasn’t going back home, so I started fishing around for a scrap piece of paper. Found one, filled it out, attached it to my keys and started to put it in the drop box when I triggered the automatic service garage door to open (which should’ve been turned off). A young man came to see why it had opened and I apologized and said I was just trying to leave the car but there were no envelopes to leave keys. He disappeared for a few minutes and then someone else came and refilled the envelopes while I was outside, didn’t walk over to give me one. Took my note and my keys and grabbed an envelope and then couldn’t get it through the impossibly tiny drop slot with the key fob inside. The same guy that opened the door originally came and took them from me. The next morning, at 7am, I get a call saying that they can’t find my keys. I explain what happened and they never call me back, so I assume everything is ok. I get another call later on saying that they checked the tire and there weren’t any nails. I told the advisor who called that I had seen it with my own eyes and was sure it was there. An hour later he calls back and says they see it, but can’t patch it because the tires (with 36k miles on them) were “so worn they can’t be fixed” and told me I would have to replace all four. This is nonsense and I refused. (A local place patched it later for $10 with no problem whatsoever). When I arrived to pick up, as usual, there is no one to greet you, you just wander into the unattended garage and hope one of the advisors trying their best to ignore you will look up and help you. My advisor wasn’t there of course but another one did help me, the only other person who helped the entire time. My advisor hadn’t filled out any of my paperwork so I had to stand there for 30 min while that was completed. When I got to my car, the back seat was FILTHY - grease and dirt handprints everywhere from where they had done the work, the rear seat back wasn’t reinstalled correctly and now won’t latch without a lot of effort. I was so furious that I just left and went home and contacted Toyota directly, knowing it would be pointless to engage this group of unprofessionals. I bought my car at this dealership new and they messed up the original financing TWICE, forcing me to come back to the dealership to sign new papers after I’d already taken delivery of the car. Since oil changes were included, I went there twice after purchase and had a very similar experience to above: ignored by service advisors (there isn’t even a reception desk, just random kiosks scattered through the garage with no one at them). After those experiences, I swore I wouldn’t go back again but was forced to do so in this instance. Following those visits, I had my car serviced at a dealer in NC while I was visiting family and had nothing but amazing, quick, 5-star experiences. Whatever you do, avoid this place at all costs!!!! More