AutoNation Toyota Thornton Road - Service Center

Like the fact that advisor saw that I was on crutches and went the extra miles for me by making sure I was sitting when he was explaining what was going on with my car went the extra miles for me by making sure I was sitting when he was explaining what was going on with my car More

The service was awful. I had a 9:45 appointment did not take my truck back until 12:00 and also lost my paperwork, I was at the service center for at least 6 hours waiting I had a 9:45 appointment did not take my truck back until 12:00 and also lost my paperwork, I was at the service center for at least 6 hours waiting for my truck to be serviced. The service manager or whoever needs to see that this never happens again to any of the customers, This service took place at the Auto Nation on Thorton Road. If the service is not changed, you will lose customers. Thank you More

I always have a great experience at AutoNation on Thornton road. The customer service is excellent, everyone takes their time explaining the services being done etc. I went in for an oil change and n Thornton road. The customer service is excellent, everyone takes their time explaining the services being done etc. I went in for an oil change and needed a new battery and several other repairs done that I was not prepared to pay for. Mr. Terrence was extremely helpful with explaining the financing options and helping me get approved. I will be back soon to get the rest of my repairs done. More

Courtney was very professional and thorough! He explained everything item for item in my diagnostic report. He explained everything item for item in my diagnostic report. More

The service was prompt and the service person was knowledgeable about the service needed. He was informative but not pushy. knowledgeable about the service needed. He was informative but not pushy. More

Unlike previous visits, I was serviced on time and with care. I actually enjoyed this visit. I had begun going to Marietta Toyota because of their prompt service, care and appreciation of my time and patro care. I actually enjoyed this visit. I had begun going to Marietta Toyota because of their prompt service, care and appreciation of my time and patronage. I had never felt that way when I visited AutoNation, but this visit to AutoNation has made me think of giving them another chance, since they are closer to my home in Lithia Springs. I do not know what has changed, but thank you for making the change. I had a great visit on October 27th. Please let's keep being prompt, acknowledging us when we drive up and promptly servicing our vehicles. Thanks so much 😁. More

I bought my car earlier this year and truly appreciate my salesman. The finance team worked to get me an affordable prepaid package for oil changes and tire rotation. On my most recent maintenance visit, I h salesman. The finance team worked to get me an affordable prepaid package for oil changes and tire rotation. On my most recent maintenance visit, I had a very good experience. I had to move up my appointment twice, and the ladies who helped me via phone were wonderful. The rep who was supposed to assist me didn’t come to work, but Joshua was glad to help me instead. He kept me informed and worked with the technician to ensure I didn’t wait long at all. His personality was refreshing with a very calm demeanor. I had not but confidence that my time would be respected and my business was appreciated. Painless and professional is how I’d sun up my service experience. More

500$ visa. I need that. This place is good at what they do. For sure. I need that. This place is good at what they do. For sure. More

Service advisor Ahmed Mohammed is the best service advisor I have had. He is courteous, takes time to explain and genuinely care about his customer. Definitely deserve a 5. advisor I have had. He is courteous, takes time to explain and genuinely care about his customer. Definitely deserve a 5. More

I continue to be grateful and impressed each time I need help from the team at AutoNation. They are friendly and quick to greet upon arrival; in fact, I had more than one person check to make sure someone w help from the team at AutoNation. They are friendly and quick to greet upon arrival; in fact, I had more than one person check to make sure someone was helping me. :-) I really appreciate Terrence for being thorough but also attentive to what is urgent for safety reasons and what can be scheduled in the future to fit with my budget. He communicates with respect and good information to help make these decisions. Thank you, AutoNation Team! More