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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
678 Reviews

678 Reviews of AutoNation Toyota Thornton Road - Service Center

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August 15, 2022

My technician, Anthony Cox, is always helpful and honest with me. I know that my car will be taken care of, because she is in good hands! I will always bring my car to this dealership as long as Mr. Cox i More

by taniam5417bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
Aug 19, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 13, 2022

Everything handled in a timely manner and all questions answered in a satisfactory manner. Very pleased with my last service More

by Garyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hello Garyh, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2022

Friendly and helpful. I had an unexpected flat and no appointment but they worked me in. More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton post
Aug 16, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 12, 2022

My customer advisor was a pleasure working with him. He was courteous and answered all of my concerns with my vehicle. I have been a customer for this locations over 25 years. I want to say to him job w More

by tawandat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hello Tawandat, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2022

I have always been pleased with the service provided for my car, except for the most recent service appointment. It took the technicians over and hour and a half to change oil and rotate tires. This is ex More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennard Addison
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hi Bob, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (770) 674-6082 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 12, 2022

Service was completed without problems. Timeliness was an issue and there were other items needing additional work. Financial part of Service could be expanded to include more discounts More

by Lzwhite905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 16, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

Initially, the service rendered was not up to the Toyota standard of service that I know of for over thirty- three years. Mr. Sam Gordon worked with the technician and solved the problem to my satisfaction. More

by cbabato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Sam Gordon
Aug 13, 2022 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 10, 2022

My car was not repaired feel like because it was warranty work they didn’t want to do because they don’t receive full pay in warranty work… Just my opinion!! And when I received my paperwork there services More

by r23hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennard Addison
Aug 13, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Thornton Road take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6082. We hope to hear from you.

August 09, 2022

Service person was friendly and understood exactly what I wanted. I was in and out after an hour and a half which was what I expected. I’m quite happy with my experience. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua deshazor
Aug 12, 2022 -

AutoNation Toyota Thornton Road responded

Hi Dennis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

August 08, 2022

I was notified I had a recall on my 2020 Toyota Corolla, I spoke with the young man, Courtney Golder, in the service department that always takes care of me, we discussed when would be a good time to come a More

by galegolder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Golder
Aug 12, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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