AutoNation Toyota Thornton Road - Service Center

The sales team when I purchased my RAV4 were fabulous. I have issue with how long it takes to get an oil change. Maintenance team were very positive. But after 3 hours I was very frustrated. This is the q I have issue with how long it takes to get an oil change. Maintenance team were very positive. But after 3 hours I was very frustrated. This is the quickest I have ever been in and out of garage. I understand it’s hard to find people who want to work. Maybe look at how many people are scheduled per day. I LOVE my Rav 4! Thanks More

The service was excellent Anthony was friendly and helpful I was very please with this visit it was quick it surprised me. I pray that this is kept up I like that new thing they show you that they are helpful I was very please with this visit it was quick it surprised me. I pray that this is kept up I like that new thing they show you that they are working on your car I was very please with my service.visit at Toyota and would definitely continue coming and tell other... More

Non professional servise approach. Vehicle picture was taken before receiving the vehicle but delivery was non professional and just let was given without ensuring that vehicle was del Vehicle picture was taken before receiving the vehicle but delivery was non professional and just let was given without ensuring that vehicle was delivered to the customer in same condition it was received. More

Came in for an oil change, my service light was on. When I got there was told I didn’t need an oil change, only a tire rotation which they did free of charge! When I got there was told I didn’t need an oil change, only a tire rotation which they did free of charge! More

Fast service. Friendly service people. The waiting room is clean. They do not try to upswell services you don’t need. Friendly service people. The waiting room is clean. They do not try to upswell services you don’t need. More

Great customer service advisors that keep me as a customer up to date on the service and repair needs for my vehicle. customer up to date on the service and repair needs for my vehicle. More

I had an appointment for new tire. My service person was Courtney. He was wonderful. They had to order a new rim due to damages as well. They put the donut back on concerned for my My service person was Courtney. He was wonderful. They had to order a new rim due to damages as well. They put the donut back on concerned for my safety first. I returned back to service center on Monday to get new tire and rim put on, alignment and rotation of tires. I was surprised at the cost of the rim.. but very satisfied with service and Courtney. It’s nice to be able to have a sense of humor when you are looking at such a huge cost that was unexpected. Courtney was great, very congenial and conscientious of my situation. I would recommend service at this Toyota dealership. I have purchased my last 2 Toyota vehicle from this location. More

I had to wait longer than expected, but everyone was very pleasant. My service tech let me know I didn’t need anything major done! So that definitely helped my mood. Overall I’m glad I took my car for the m pleasant. My service tech let me know I didn’t need anything major done! So that definitely helped my mood. Overall I’m glad I took my car for the multi point inspection! More

Excellent service. I have never had a problem with the service or scheduling service a service visit. Very professional and friendly staff. I have never had a problem with the service or scheduling service a service visit. Very professional and friendly staff. More

Although my vehicle was serviced in the time anticipated, I felt as though the service advisor was not very welcoming, possibly due to administrative pressure or lack of customer service training. He should I felt as though the service advisor was not very welcoming, possibly due to administrative pressure or lack of customer service training. He should have explained “line by line” what was done, smiled thanked me for doing business with them, as well as asked me be sure to ask for him upon my next visit. None of that was done. I had to take proactive steps for assurance. More