AutoNation Toyota Thornton Road - Service Center

I like the idea of the free oil change, but they literally wanted to charge me 2k for "recommended" repairs. I've worked at a dealership before and am aware of the over priced charges. literally wanted to charge me 2k for "recommended" repairs. I've worked at a dealership before and am aware of the over priced charges. More

I had a terrible experience with the service department. It took them over 3 months to get in the part for the repair, and when it finally arrived, they realized another part (the car battery) also needed t It took them over 3 months to get in the part for the repair, and when it finally arrived, they realized another part (the car battery) also needed to be replaced. Of course, the battery was also on back order, with no estimated time of arrival. Initially, I was told I could not simply by an aftermarket battery and have it installed, because it would void any warranty on their initial repair. I was finally able to convince the service manager to allow for the aftermarket battery. However, the service manager then called with another problem. They did not have the battery clips to install it, which was another simple aftermarket fix. Finally, after an extraordinarily long wait, I was told the car was ready. However, the repair cost far exceeded my initial quote. The service manager did agree to adjust the price down. I don't know what is going on with the service department, but it seems to be short-staffed with people who are unprofessional and somewhat incompetent. I have bought several cars from this dealership and used their service department for years, always receiving great service. However, I am shocked by my recent experience and will no longer be a customer. I would rather drive several miles out of the way to another dealership, perhaps one that is not owned and operated by AutoNation. More

The Service Advisor that was assigned to me prior to my appointment called out for the day but Ravon Tolliver agreed to be my Service Advisor for the day. He was very professional and made you feel welcome appointment called out for the day but Ravon Tolliver agreed to be my Service Advisor for the day. He was very professional and made you feel welcome during the entire experience as well as others working in the area. I was pleased with the service provided and it did not take very long. More

I was pleasantly surprised twice. I brought my Camry in for a synthetic oil change and a tire rotation. I had a coupon for the oil change, but they gave me an even cheaper price. I brought my Camry in for a synthetic oil change and a tire rotation. I had a coupon for the oil change, but they gave me an even cheaper price. I thought my service was going to take over an hour, but the service was completed in 18 minutes. More

I didn’t like the fact that I had to pay $580. 00 for a part when I only had the car for three years. Bought it brand new. I will probably not buy another Toyota product again. 00 for a part when I only had the car for three years. Bought it brand new. I will probably not buy another Toyota product again. More

My servicer was very helpful and I felt like I was in good hands with him. Service didn't take long, price was reasonable, and I was on my way. I recommend this dealer's service department. good hands with him. Service didn't take long, price was reasonable, and I was on my way. I recommend this dealer's service department. More

The servicer was very honest and respectful of my time and finances and made a great effort to ensure I was pleased and satisfied with the service I was having for the day. and finances and made a great effort to ensure I was pleased and satisfied with the service I was having for the day. More

October 1/2022 took the car to be served for I was having problems with the car started up,this continued so I brought the car in to what's the problem, shared it will be 2to 3 hours left car ask to be call problems with the car started up,this continued so I brought the car in to what's the problem, shared it will be 2to 3 hours left car ask to be call when the car was checked out ,call 3 hours shared needed a battery need to be replaced, shared put the battery in waited for about 30 minutes, car was ready advisor was Cory. 2020 Corolla. 😊 🫂 🙏 More

They were very attentive and kept me apprised of what was going on with my car. going on with my car. More

Although the customer service is excellent, the wait times are too long, and I'm not sure they are doing all the little maintenance things, like ensuring the proper air pressure on the tires. Within a times are too long, and I'm not sure they are doing all the little maintenance things, like ensuring the proper air pressure on the tires. Within a week of going for a very expensive 100,000 mile service, my tire pressure indicator light came on, and after checking the pressure on all 4 tires, it was obvious this part of the maintenance was overlooked. It gets me wondering what else they cut corners on. Might be time to change to a different automotive care center. More