AutoNation Toyota Thornton Road - Service Center

worst experience ever at this dealership, I had a 3:30 appointment just an oil change. 2 hours later 5:30 my camry was ready, just an oil change. Terrible wait time, don't think it was worth it. Why have appointment just an oil change. 2 hours later 5:30 my camry was ready, just an oil change. Terrible wait time, don't think it was worth it. Why have an appointment? More

Good consumer service. RICHARD WAS GOOD A GUY.the was neat..restroom and sitting area. RICHARD WAS GOOD A GUY.the was neat..restroom and sitting area. More

The service is good but you have to wait a long time unless you make your appointment Early unless you make your appointment Early More

Autonation Toyota in Lithia Springs was very organized and communicated status of service while I waited on my car. I did not wondering what was going on and how long it will take. Exceptional service. Th and communicated status of service while I waited on my car. I did not wondering what was going on and how long it will take. Exceptional service. Thank you! More

Great dealership. I've never had an issue with them trying to get over on me. The techs are always friendly. Even though the customer service rep. Booked me for anothe I've never had an issue with them trying to get over on me. The techs are always friendly. Even though the customer service rep. Booked me for another dealership in another state, this dealership still took my car in for service. More

The Customer staff to make a service app is awful, don’t know anything, took too long to help and repeated things over and over . Then when servicing my automobile the advisor did not tell me what my car w know anything, took too long to help and repeated things over and over . Then when servicing my automobile the advisor did not tell me what my car would need as per the courtesy review, however the invoice was showing like I denied all the services suggested. I would have considered the suggested repairs, now I have to come back again another day to do what is needed, when this could have been taking care same day, advisor was kind however . More

Bad service, always been , they told me 1 and half hour but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new ti but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new tires arrive but never did, I called to make a complaint they gave me the wrong extension for the general manager, my blower fan is damage and makes noise they told me to change the ac filter first to see if will solve the problem, they placed me a different tire brand in one weal causing noise and keeps vibrating, I really want to hold them responsible for any damage to my suv due to them bad service, I can keep on and on , I have 2 years dealing with that just because they are the closest to my home and business, if you face the service manager with this complaint then he will know who I am and he knows how to contact me to do things right More

It is very difficult to schedule a service appointment on the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct line to the dealership to avoid such frustrations, the people at the call center read from a script and are not helpful or accurate. More

I waited 2 hours and a half minute for an oil change, my car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tir car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tires, which I have because I see something It's wrong, and I don't check them the next day, my rubber was completely empty.. More

Rick Nicely was my service person he was very helpful & knowlegeable. Waited on me promptly . knowlegeable. Waited on me promptly . More