AutoNation Toyota Thornton Road - Service Center

I have a 03 Camry and my check engine light was on. I was told it was my fuel pump and I was quoted a price for the part and labor. I informed The service advisor that some of my vacuum hoses had broke I was told it was my fuel pump and I was quoted a price for the part and labor. I informed The service advisor that some of my vacuum hoses had broken and i replaced them but I wasn’t sure if they were connected correctly. He was very helpful keeping me informed on what was going on with my car while I was waiting and he asked the technician about the hoses and they said they were good. I got my car back check engine light was off. The next day while driving to work boom check engine light back on. I called and told the same service advisor and I was told I would be charged a diagnostic fee again which didn’t sit well with me. I ended up going to a shop to get the job done. The vacuum hoses were too small and were kinked so it wasn’t letting the air flow correctly. I feel like I was basically charged for a part and labor I didn’t actually need. I won’t be returning. More

I feel like I was mugged and robbed! When I made the appointment I was told the cost would be @ $275 and would take about two hours. When the work was done it only took one hour but the When I made the appointment I was told the cost would be @ $275 and would take about two hours. When the work was done it only took one hour but the total charge was $344! I won’t be doing business with you anymore!!! More

Juan did a great job. The appointment process needs work. The pickup process needs work. When returning to get my vehicle , I asked another Advisor where to pickup up my The appointment process needs work. The pickup process needs work. When returning to get my vehicle , I asked another Advisor where to pickup up my vehicle and I was told to see the advisor I checked in with. I wound up standing in the service drive looking around wondering how to contact my advisor while multiple employees looked at me and did not offer to help. Not a very friendly and welcoming feeling. More

Richard was polite and prompt with seeing my car though arriving early. Would recommend again! arriving early. Would recommend again! More

Excellent Customer Service from Anthony, my service advisor. This dealership is the only dealership that has been completely honest with me regarding the repairs needed for my vehicle. I've tried oth advisor. This dealership is the only dealership that has been completely honest with me regarding the repairs needed for my vehicle. I've tried other dealerships, but AutoNation is the best! I’ve been going to AutoNation for the past 2+ years and the service has been consistently excellent. Thank you! Ramona Franklin More

The advantage was great the customer service was great my hard one's great I would recommend tell you the nation to anyone that I know now I would recommend anyone to that service department hard one's great I would recommend tell you the nation to anyone that I know now I would recommend anyone to that service department More

Awesome crew got me in for a pm and was in and out within 1 hour, that is being first inline though. 1 hour, that is being first inline though. More

Courtney Golder has been my Toyota advisor three times now, for the third time I requested him. I love his customer service and how he keeps in communication with me when my car is being serviced . He is now, for the third time I requested him. I love his customer service and how he keeps in communication with me when my car is being serviced . He is a GEM! More

Service was on time, Ravon was Great Respectful and greeted with a positive attitude. Thank you greeted with a positive attitude. Thank you More

They are knowledgeable about the vehicle. They are pleasant. They work with you to set an appointment that is best for you. They are pleasant. They work with you to set an appointment that is best for you. More