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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
678 Reviews

678 Reviews of AutoNation Toyota Thornton Road - Service Center

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January 02, 2023

Always pleasant to deal with, very prompt and fast service. In and out with minimal wait times More

by hahnjeff58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Jan 05, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 02, 2023

This dealership is fantastic and has friendly, good conduct and sound spoken people to relate with. They are amazing. More

by David Ibiloye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sugar foods company
Jan 05, 2023 -

AutoNation Toyota Thornton Road responded

Hi David, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 31, 2022

I brought in two vehicles on two different days 7 hours on each wait time More

by Geno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look up my receipt
Jan 04, 2023 -

AutoNation Toyota Thornton Road responded

Geno, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

December 29, 2022

excellence, honesty, friendship respect your time and your space. Quality service. Tank you very much More

by Manuel Aular
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Becton
Jan 01, 2023 -

AutoNation Toyota Thornton Road responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 29, 2022

AutoNation Toyota Thornton Rd, has the best service advisors I have ever encountered. They are courteous, knowledgeable, honest and friendly. The service team not only works diligently to make your r More

by bmstipe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 01, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

December 28, 2022

Technicians were very friendly and helpful, explained clearly all the services done. Waiting time was reasonable. Always had a positive experience at this location. More

by Yipsia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Nicely
Jan 01, 2023 -

AutoNation Toyota Thornton Road responded

hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 26, 2022

My visit to the Toyota was excellent. Reynaldo treaded me with professionalism, keep me informed of additional repairs that my vehicle needed . Overall it was excellent. More

by Jarelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo
Dec 27, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 17, 2022

The prices for the services are expensive but they were reasonably quick compared to other shops More

by rdelane9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Dec 20, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (770) 674-6082 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 12, 2022

Service was prompt, thorough and efficient. Completed requested service and gave assessment of items needed in less than 2 hours. More

by rhae.clore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Dec 15, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 11, 2022

Service books more appointments than staff to do the work. I had to wait 2 hours to get an oil change. More

by aclay77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Dec 12, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.

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