AutoNation Toyota Thornton Road - Service Center

The service rep was very professional. He explained everything about the maintenance program. I was in and out in no time. He explained everything about the maintenance program. I was in and out in no time. More

I had to drop my car off for servicing and came back a few hours later. No problems at all few hours later. No problems at all More

Mr. Tolliver is ALWAYS great and my wait time was not too long!! The waiting area was not crowded and I was able to wait in comfort. Thank you!!! long!! The waiting area was not crowded and I was able to wait in comfort. Thank you!!! More

In addition to the reason I brought my car in, the service rep provided me with a clear picture of the things that needed attention with my car. This list will assist me in completing needed repairs i service rep provided me with a clear picture of the things that needed attention with my car. This list will assist me in completing needed repairs in the near future. The repairs that were completed were done timely and I think at a fair price. Ravon provided excellent customer service. More

xxxxing xxxx Toyota recall over the bright light wiring overheating and possibly causing a fire. I put it off for months Had an appointment scheduled for Friday. I spend $20 on a ratty xxx taxi overheating and possibly causing a fire. I put it off for months Had an appointment scheduled for Friday. I spend $20 on a ratty xxx taxi ride home cuz I didn't want to sit in their uncomfortable waiting room for 3+ hours. I'm home and hour or so later I get a call from Rich, my service person, stating they don't have the replacement parts on hand and asked if I want to leave the truck since I was home or come get it and bring it back at 9am Saturday. I said keep it as long as she's secured. Their shuttle doesn't go beyond 7 miles according to one the other "service hustlers" that works there. I live 8.3 miles away. I spend another $21 on a not so clean Uber to get back. Get my truck and drive to Macon. Spending 7hrs working on moms house, cleaning and packing. It's dark when i leave and thankfully the headlights appear to be working. I pull the light handle towards myself to flash the brights and somethings different about it. A while down the road I push the light handle away from me and No Bright lights. Just regular lights, like nothing happens. So now Monday I've got to go back to Toyota and spend unknown hours waiting for them to fix this new problem. What's wrong with this world and substandard workmanship? More

Poor customer service, took over 15 min to locate my car and everyone was just sitting around like they didn't want to help. Then when my car is finally located he says my key fob has poor range instead of and everyone was just sitting around like they didn't want to help. Then when my car is finally located he says my key fob has poor range instead of suggesting it be replaced. Highly doubt I'll go back More

While the service was good and Courtney was very professional, no one wants to be harrassed about selling their vehicle! I live right up the street from this dealership, yet will drive 45 minutes a professional, no one wants to be harrassed about selling their vehicle! I live right up the street from this dealership, yet will drive 45 minutes away to go to the Toyota dealership in my old neighborhood. They used to ask you right while you were there. Now, they call and harrass you when you leave. When I expressed how pissed I was, David (his name was either David or Tony) tried to overtalk me so I hung up! Without customers, your dealership will not stay in business. If I wanted to sell, I would! Leave your customers alone, and get a life! Happy customers are returning customers. I was not happy with being approached, yet again. I only returned because a few lights came on and I didn’t want to risk going too far. I’ll ensure I stay proactive with my vehicle maintenance or go elsewhere so I don’t have to deal with their crap! More

Very pleasant and knowledgeable answered my questions and the wait wasn't long thx Courtney the wait wasn't long thx Courtney More

I am pleased doing business with Auto Nation Toyota. Always helpful. Resolved my issue. Very happy with my new car. Always helpful. Resolved my issue. Very happy with my new car. More

: Taking care of their customers is their #1 priority. They communicated every step of the way twice a week and it was their goal to get us back in our vehicle with the best service e you could expect. They communicated every step of the way twice a week and it was their goal to get us back in our vehicle with the best service e you could expect. More