AutoNation Toyota Thornton Road - Service Center

Received good service on this date and in a timely manner. Rick, our advisor is always pleasant and honest. However, we received a call from another advisor citing a long list of of recommendations manner. Rick, our advisor is always pleasant and honest. However, we received a call from another advisor citing a long list of of recommendations for future repairs. We did NOT receive this list nor was it documented so that we would be able to review and calculate how and when these repairs would take place over time. Our bill was over 1,400 with more service repairs to come. Our 2013 Camry is in good d shape. All repairs have bee done in a timely manner. Makes you wonder how much more in terms of repairs is actually needed. More

Joshua was my customer service provider. He was attentive and communicated the problem and he also called to inform me my car was ready. Always such great customer service from this young ma He was attentive and communicated the problem and he also called to inform me my car was ready. Always such great customer service from this young man. More

Job was well done but my advisor Mr Terence Becton was not professional and honest not professional and honest More

I had a courtesy oil change/tire rotation and a courtesy car wash. The service was fast and the associate Juan was very knowledgeable and polite. Thank you for your service. car wash. The service was fast and the associate Juan was very knowledgeable and polite. Thank you for your service. More

The service was very professional and held to my appointment time. They were very kind. appointment time. They were very kind. More

Poor service and dishonest service reps. They overcharge and lie about why. They claimed my truck held 7 quarts of oil when the owners manual only calls for 6. They overcharge and lie about why. They claimed my truck held 7 quarts of oil when the owners manual only calls for 6. More

Purchasing the car was a good experience, nice sell man. At my 5,009 mile check it was fast but they didn’t reset my dashboard but luckily my grandson reset it and I didn’t have to return but overall it was At my 5,009 mile check it was fast but they didn’t reset my dashboard but luckily my grandson reset it and I didn’t have to return but overall it was good. More

Definitely much better than a few years ago. Regular maintenance service is much faster now and I’m usually out within an hour. Regular maintenance service is much faster now and I’m usually out within an hour. More

Jareem has excellent customer service skills . My only complaint is that they adjust my seat from where I had it. I could barely squeeze my legs in when I picked it up. My only complaint is that they adjust my seat from where I had it. I could barely squeeze my legs in when I picked it up. More

It was fine. If I could critique anything, I would say to throw a few thousand bucks at the customer waiting area for modernization, comfort, and aesthetics. I t If I could critique anything, I would say to throw a few thousand bucks at the customer waiting area for modernization, comfort, and aesthetics. I think that it would not be unfair to say that it could use a facelift. Richard Nicely was my service advisor and was as good as anyone could ask. I was in for two recalls, one was corrected and parts were ordered for the other. Everything was good. More