AutoNation Toyota Thornton Road

was easy to make appointment after arriving at service center ;talked to service advisor vincent oddo who was friendly and very helpful got car serviced and was advised by vincent of repairs needed good e center ;talked to service advisor vincent oddo who was friendly and very helpful got car serviced and was advised by vincent of repairs needed good experince More

I was given a free oil change, which I'm assuming was to try and make up for them cross threading and seizing a lug nut from my last service. I scheduled an appointment, came in 10 minutes early, and left a try and make up for them cross threading and seizing a lug nut from my last service. I scheduled an appointment, came in 10 minutes early, and left after 2 hours of waiting in a cramped waiting room with no coffee. The delay: An oil change should take about 30 minutes, especially when the engine temperature was properly warm when it came in, and I had scheduled an appointment. Keep your appointments for professionalism. Why should I have to lose time out of my day for walk-in customers when I made an appointment? The environment: Some people don't wear masks, and it's an awkward thing to try and enforce, but there was a guy who decided to sit next to me, blaring audio from his phone at full volume. The business should monitor for rude behavior like this. They did last time when a younger girl was doing this same thing. This was a very small waiting area, and everybody could hear this guy's phone. Someone should be cleaning and making coffee at intervals. The verdict: General Manager should review appointment policies and consider remodeling the waiting area like the one at Nalley Toyota in Alpharetta. For the time it took to get my service done, I should have gone to Nalley instead. They have a staffed coffee bar, snacks, wide open waiting area, and they can do an oil change and multi point inspection in 45 minutes. More

People who try help me to fix issues he didn’t help me too much too much More

I would just like to say that the service is excellent every time I come there and that's due to Ricky Taylor, Service Advisor!!! He provides excellent service!!! every time I come there and that's due to Ricky Taylor, Service Advisor!!! He provides excellent service!!! More

Cat was not as described or cleaned up for showing. Listed as a automatic and was a manual Listed as a automatic and was a manual More

I appreciate the polite and professional service that I have received at the Thornton Rd. AutoNation. have received at the Thornton Rd. AutoNation. More

The service advisor was friendly and very helpful. My advisor had not made it in for they day yet, and another advisor stepped up to help me out. The tech did not find the source of the noise in my truc advisor had not made it in for they day yet, and another advisor stepped up to help me out. The tech did not find the source of the noise in my truck, but offered suggestions on what it might be. More

Every time I go here to buy a vehicle, I’m pressured into warranties that do not actually cover what I need. My most recent purchase I specifically asked for no warranties but here I am, paying for them afte warranties that do not actually cover what I need. My most recent purchase I specifically asked for no warranties but here I am, paying for them after them being hidden in the contract. I get constant calls to upgrade my vehicle and when I explain the only vehicles I would consider upgrading into, I’m talked over on the phone and told to just come in and chat. I have been offered a great trade value for my current truck but when I contact them to entertain the trade, all of the sudden they want to give me less than the vehicle is worth on KBB. I would not recommend this dealership to anyone. Plenty of other honest Toyota dealerships in the Atlanta Metro that will get my business next time. More

Great place for service. I wait in the dealership and it was quick. Ask for Recarrdio Mitchell he was very helpful was quick. Ask for Recarrdio Mitchell he was very helpful More

I’ve been to almost every Toyota maintenance center in Atlanta. Lithia springs has been by far the best one with the fastest service. They get you in and out Atlanta. Lithia springs has been by far the best one with the fastest service. They get you in and out More