AutoNation Toyota Tempe - Service Center

My Avalon rarely needs anything but every time I have sought help at Tempe Toyota I have been treated like an important customer. sought help at Tempe Toyota I have been treated like an important customer. More

Chris Montalbano, the Service Advisor, is very professional, polite, and does the best he can. However, I've learned to "back check" the services performed when I get home. Lost a hub cap after on professional, polite, and does the best he can. However, I've learned to "back check" the services performed when I get home. Lost a hub cap after one visit. Was told it wasn't their fault & had to purchase a new one. As the fluid levels were low & a nail was in one tire, I had to return after another visit to have this corrected. If it wasn't to assure myself that the Toyota warranty would be honored by the dealer from whom the vehicle was purchased, I don't know that I'd have my Tacoma serviced at this facility. More

Jumped in car in the morning, battery dead, and it was about 800°F outside. Toyota service super busy with cars lined up to the street. "This will take 8 hours and ruin my day", I said. But it didn't. T about 800°F outside. Toyota service super busy with cars lined up to the street. "This will take 8 hours and ruin my day", I said. But it didn't. They got my car in fast, replaced battery under warranty, checked charging system, and got me back on the road quickly. More

I did the online schedule and it was easy . . 45 minute wait time for our car oil change this time .. yahoo. . 45 minute wait time for our car oil change this time .. yahoo. More

All the work was completed as discussed. A small mix up when trying to pick my car up. Ryan Sullivan the service advisor went above and beyond to fix the problem quickly and get me on my way A small mix up when trying to pick my car up. Ryan Sullivan the service advisor went above and beyond to fix the problem quickly and get me on my way. Excellent. Thank you. More

Quick service and good customer service. And they will let you know as soon as posible whats the issue of your vehicle needs to take care of. Anthony is very helpful. And they will let you know as soon as posible whats the issue of your vehicle needs to take care of. Anthony is very helpful. More

I scheduled online which was easy. I never saw my advisor and they didn’t take a look at something I asked them to. They also didn’t rotate my tires like I requested. I never got a I never saw my advisor and they didn’t take a look at something I asked them to. They also didn’t rotate my tires like I requested. I never got a call that my car was ready. I tried to call 4 hours later and was transferred to a voicemail. When I picked up my car after work my bill wasn’t explained. I also didn’t even have a new oil change sticker reminding me when my next oil change is. My other car is a Kia and that service center is top notch! They call and text me about any findings in the inspection. They go through The bill and recommendations at pick up. They also let me know via text when my car is ready. No comparison. I won’t go back to Toyota unless I must for a recall. More

I know that the pandemic has taken toll on everything but after this service appointment my car was returned dirty and smelling of gasoline. When the valet bought my vehicle around I had to search for my car after this service appointment my car was returned dirty and smelling of gasoline. When the valet bought my vehicle around I had to search for my car fab in the vehicle. My a/c was part of the service but it wasn’t driven to solve the problem since my mileage didn’t change . More

Very friendly , very responsible, taken care each step . , need to improve guest area. So it can be more comfortable, , need to improve guest area. So it can be more comfortable, More

First, they send way too many emails asking for you to leave a review about your service... five within the span of 11 days to be exact. Second, regarding the service, I had to wait 3 hours for an oil cha leave a review about your service... five within the span of 11 days to be exact. Second, regarding the service, I had to wait 3 hours for an oil change to be completed whereas at other Toyota locations I am in and out in an hour or an hour and a half. Why do they allow so many appointments to be scheduled at the same time to the point where it takes multiple hours after the scheduled appointment time before your vehicle is even seen? That all being said, the front end service representative I worked with was friendly and professional. More