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AutoNation Toyota Tempe - Service Center

Tempe, AZ

4.6
1,275 Reviews

1,275 Reviews of AutoNation Toyota Tempe - Service Center

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September 26, 2022

Always great service, Robert Gamboa (SA) was very helpful. Provides a great waiting area. Telleann Dong More

by Telleann777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gamboa
Oct 01, 2022 -

AutoNation Toyota Tempe responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Tempe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 24, 2022

Service department was very professional and friendly my recall was addressed in a short and timely manner great service thank you More

by Lotkris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 24, 2022 -

Lotkris responded

Great service

September 24, 2022

Good customer service and give good advice. The service hours are long and easy to schedule a time for the service. More

by Kenny
Recommend Dealer
Yes
Employees Worked With
Connor Mcknight
Sep 28, 2022 -

AutoNation Toyota Tempe responded

Hi Kenny, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 24, 2022

It was nice to pull behind a line of cars, yet have a person greet us in less than a minute with a tablet in hand to start by “taking our order” just like some fast food places. Connor handled our probl More

by toorndorff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor McNight and others
Sep 28, 2022 -

AutoNation Toyota Tempe responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

September 24, 2022

AutoNation is alway thorough, efficient, and easy to work with! Thank you so very much AUto nation! More

by valeriee007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Elias-Carrillo
Sep 28, 2022 -

AutoNation Toyota Tempe responded

Hi, we are so happy to read such a great review about AutoNation Toyota Tempe! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 23, 2022

I have Chris Montalbano as my service advisor. He is very professional. I'm always informed if maintenance is within my warranties so I avoid the horror stories others have told me about a dealers More

by Jesse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montalbano
Sep 28, 2022 -

AutoNation Toyota Tempe responded

Hi Jesse, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

Sep 28, 2022 -

Jesse responded

I absolutely will. I plan to have all of my Toyota's maintenance done at this location.

September 23, 2022

Loved the customer service at AutoNation Toyota Tempe! They went the extra mile to service my vehicle! More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 28, 2022 -

AutoNation Toyota Tempe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 22, 2022

The service was fine. It was the lack of communication from my “advisor”, the almost two hour wait foe an oil change, the fact I drove all that way to buy tires and noon More

by Tw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessi
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (480) 420-3425 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Sep 26, 2022 -

Tw responded

Actually Someone from your dealership already contacted us the day after leaving this feedback asking if they offered us a free inside detailing of my car would I remove the feedback I left. Which honestly confused me because the original email I got asked about my experience and if I would please leave an HONEST review of my experience. The above was an honest review of what my experience was that day. There was ZERO communication and I waited over two hours for an oil change, only got information about tires after I asked to speak with a service manager and I never saw or heard from my “advisor” again after the initial check in. After sitting the two hour wait, I had to start asking around whats up with my car after I saw multiple people arriving an hour after I got there, leaving before me. When my car was finally done, the “advisor” dropped off the paperwork with the cashier and the proceeded to call me 10 mins later to tell me my car is done which is odd considering he and the service manager both knew I was there waiting. The person I spoke with on the phone who called about removing the feedback came across as more concerned about the feedback rating then the actual problem itself. Meanwhile….I bought four new tires somewhere else.

September 22, 2022

I am very pleased with the service people attended to me at this dealership Great job I would definitely come back to visit this dealership More

by David Logue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Scott
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 22, 2022

Chris K is always amazing . Got me in and out quickly on my service appointment. I always feel I can trust this dealership not to try to up sell me something I don't need. More

by cindyemery
Recommend Dealer
Yes
Employees Worked With
Chris K
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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