AutoNation Toyota Tempe - Service Center

Most recent service experience. Eddie the service advisor was awesome as always. The tech that worked on my car came up with a laundry list of things that “need” to be done. Wh Eddie the service advisor was awesome as always. The tech that worked on my car came up with a laundry list of things that “need” to be done. What he doesn’t know is that all the services he said needed be were just all recently completed. Tranny flush- car has 111k miles. Just flushed at 80k. Last inspection, no issues. Less than 5k miles ago. Cabin filter- just changed myself about a month ago. Lasts about 12 months. I doubt he even checked. Air filters- same as above. But I change out every 6k miles Brakes- all 4 brakes changed out at 70-75k. No reason that front brakes are all worn out as noted. Comparing this report from the previous service inspection the front brake pad went 7 mm to 3 mm’s and the rears went from 6 mm’s to 7 mm’s. Never knew brake pads could get thicker. I’ve been using this dealership pretty much exclusive for service/repairs. I wish this didn’t happen because I didn’t want to go through the hassle of looking for a new mechanic but I guess it’s time unless the dealership can promise to assign a more competent tech. No issues or concerns with the service advisor. He is always on point and awesome to work with. More

I've always received top notch quality service every time I've had my car serviced. I was in and out within 1-1.5 hours between when I drove in til when the service was completed. Furthermore, I'm made awa I've had my car serviced. I was in and out within 1-1.5 hours between when I drove in til when the service was completed. Furthermore, I'm made aware of everything that happened while my car was serviced in writing and receipts. More

Was not given an advisor. No contact until customer had to leave couple messages. Not all services were recommended, my vehicle clearly needed an oil change, oil change light No contact until customer had to leave couple messages. Not all services were recommended, my vehicle clearly needed an oil change, oil change light was on….was not advised. I’ve had better service. More

Anthony Moreno was awesome, helpful, and very knowledgeable. I'll be coming back to this AutoNation. knowledgeable. I'll be coming back to this AutoNation. More

I went to get my tires rotated. I met with Jose. He said He would try to get me out of there as soon as possible. an hour later I was gone I appreciate all his help. I met with Jose. He said He would try to get me out of there as soon as possible. an hour later I was gone I appreciate all his help. More

They have been direct and up front with what they see with the issue at hand. And they make sure they service only what they are told. with the issue at hand. And they make sure they service only what they are told. More

I have been going to this dealership for services for more than 8 years. The service level keeps on deteriorating. The most recent one is especially disappointing. The service advisor does not seem to be more than 8 years. The service level keeps on deteriorating. The most recent one is especially disappointing. The service advisor does not seem to be interested in explaining the recommendations from car mechanics to the customer. When I arrived to pick up my car, I had to look around to find the service advisor to explain to me those recommendations. Needless to say, the advisor did not want to spend time explaining to me. I could not tell from his comments which recommendation should I absolutely follow. When the service advisor, Tuan To, was still with this car dealer, he was so fantastic in explaining in good details to me all the recommendations and let me make the decision. Not any more. I think it may be time to move on to another dealer. More

Alex Boyle is an amazing finance manager! Cole Anson was a great salesman for me and when he transferred me to Alex for financial purposes- I had the easiest process Cole Anson was a great salesman for me and when he transferred me to Alex for financial purposes- I had the easiest process More

Efficient, thorough and professional! Plus I was close to the service desk and overheard the interaction with a customer and your people. So good at defusing a potential escalation. Well Plus I was close to the service desk and overheard the interaction with a customer and your people. So good at defusing a potential escalation. Well done! She left happy and all was well. More

They completed the service on desired time and explained the service details on well note the service details on well note More