AutoNation Toyota Tempe - Service Center

Went in for simple 5k service on new 2022 truck. Rep said it will take about 2 hrs. So I decided to wait. After waiting almost 4 hrs with zero update from rep, I had to hunt him down to find out wha Rep said it will take about 2 hrs. So I decided to wait. After waiting almost 4 hrs with zero update from rep, I had to hunt him down to find out what was going on. Very frustrating. It’s simple courtesy to let customers know if service is running way behind so they can make other plans. More

The Battery was dead, I did not have an appointment and it Took about 3 hours. it Took about 3 hours. More

I liked my service tech. MIKE . service was done in a timely manner. very happy with service. MIKE . service was done in a timely manner. very happy with service. More

I’ve been a customer ever since acquired my 4Runner and been taken it every 5k miles or so. Consistently I’ve received excellent service and after 35k+ miles the car is running smoothly. Just had my latest been taken it every 5k miles or so. Consistently I’ve received excellent service and after 35k+ miles the car is running smoothly. Just had my latest service and I’m totally satisfied, no surprise, no extra cost other than what it is needed. More

Need to have our Sienna serviced and made an appointment for the next day on the website. Arrived a few minutes early and was greeted by a polite young man. Your representative arrived and directed me to th for the next day on the website. Arrived a few minutes early and was greeted by a polite young man. Your representative arrived and directed me to the lobby while I wait for my van. Within a reasonable time I was heading to the counter to pay for the service. I can't say enough about my Tempe AutoNation Toyota Dealership. Have been a Toyota Girl since 1974 and will continue to be one. Thank you Service Center for the great work you ALL do. More

Great service. Rich Taylor was my service advisor and kept in communication with me while my vehicle was being serviced. All the work was done as requested and comp Rich Taylor was my service advisor and kept in communication with me while my vehicle was being serviced. All the work was done as requested and completed in a timely manner. More

Eddie was very helpful and friendly,The waiting was reasonable and the waiting room is well equipped,no complain about my Toyota vehicle considering that I have bought 6 cars from the company. reasonable and the waiting room is well equipped,no complain about my Toyota vehicle considering that I have bought 6 cars from the company. More

Awesome and quick services! Thank You Ryan for the awesome customer service! Missed the extra step of getting the card washed, but service overall was great! Thank You Ryan for the awesome customer service! Missed the extra step of getting the card washed, but service overall was great! More

Good service however I ordered a part at the beginning of 2022 and the order was never entered in which I waited 7 months. 2022 and the order was never entered in which I waited 7 months. More

Had our car for whole week with no rental, for a cosmetic repair that takes 2 days. Why? Because the employee who was handling our vehicle brought it too a different repair shop while they were clos cosmetic repair that takes 2 days. Why? Because the employee who was handling our vehicle brought it too a different repair shop while they were closed and just left the car and the information and left without telling anyone who works there anything, and they didn't see it until Monday! (Confirmed by the repair shop) They said they tried to call him multiple times and he ignored their calls too! At the same time they were trying to get a hold of him, he's ignoring us aswell. I finally call the front desk and explain that we haven't had a single update on our car in days and can't get a hold of our rep suddenly he's available now! I ask about the car and says that he can't give me any updates because the shop he brought it too won't tell him anything and it's out of his hands. But I called the shop and they said that HE is supposed to update me because automation is technically the customer, and they tried to contact him but he ignored their calls repeatedly. Normally I wouldn't be so angry but the fact that this guy's JOB is to help us know what's going on and he's not doing that, ignoring calls texts and emails for several work days and then straight up lying about his ability to keep us informed. And then we had to take our daughter to the urgent care but we don't have a second vehicle so we had to rent a crappy car for 200$ WITH NO COMPENSATION to take her to the doctor, all because this guy can't do his job properly. The shop was cool and they said that they would prioritize our vehicle and do it as quick as they can because they felt bad about the situation. And wouldn't you know it, they had it done in two days after I called and told them the car was there. OBVIOUSLY this whole experience has been unprofessional and lazy, so my husband told a manager and the manager straight up said he didn't believe us. We can prove it! Look at the day we dropped off the car and when we got it back, call the repair shop and ask them, check his office phone records, we can show you OUR phone records! And he drove our new car recklessly to from autonation to the repair shop and I have an app that tracks our cars driving to prove it. The manager had the AUDACITY to blame US by saying we shouldn't have used them for the warranty THEY sold to us and that our rep "went above and beyond"! yeah right! Him going above and beyond cost us a week with no car and 200 dollars for an emergency rental! And to top it off, they didn't even finish the repairs we needed done by the time they had us come to pick up the car. We asked them to fix our back hatch door because it kept popping open and they not only didn't fix the problem, but NOW it made a screeching sound and we had to tell them to fix it in the parking lot. Getting ANY sort of service here is like pulling teeth, and when you do it's a bunch of gaslighting and people not taking responsibility for their mistakes. I am normally someone who really thinks that you should treat staff/employees with respect and they will treat you well in return, I absolutely hate having to be a Karen and ask for the manager, but this was probably the first time we've been mistreated to the point that I'm actually mad and we've had not even an apology. Will never return here, will never recommend it, and will actively advise people go elsewhere. More