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AutoNation Toyota Tempe - Service Center
Tempe, AZ
1,301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,301 Reviews of AutoNation Toyota Tempe - Service Center
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April 17, 2023
After several attempts to get a service advisor to call me back, I finally had to physically go to Toyota and make an appointment and talk to the service manager to tell him how dissatisfied we were. We ha me back, I finally had to physically go to Toyota and make an appointment and talk to the service manager to tell him how dissatisfied we were. We have been long term customers over 21 years. We’ve purchased 2 vehicles. We did get our truck in for service finally. Makes me think twice about buying another vehicle from Toyota if service is out of reach! This really saddened us. More businesses lack GREAT CUSTOMER SERVICE! Please don’t be one of these businesses. More
by Dunagan Susie
Employees Worked With
Randy Scott
April 15, 2023
The part took almost two weeks to arrive and I was without a car for that time. I had to go out of town and had to rent a vehicle which added to the cost. The repair alone was quite expensive. The without a car for that time. I had to go out of town and had to rent a vehicle which added to the cost. The repair alone was quite expensive. The person who drove the shuttle was very irresponsible. The brightest part was the service advisor, Lorena. She kept me informed and tried her best to keep the cost down. More
by Clopez6664
Employees Worked With
Lorena
April 12, 2023
Top notch customer service! I’ve been bringing my 2017 Prius in for regular maintenance, as I did with my 2015 Prius. Highly recommend this dealer. Richard Taylor is my go-to a I’ve been bringing my 2017 Prius in for regular maintenance, as I did with my 2015 Prius. Highly recommend this dealer. Richard Taylor is my go-to advisor. More
by Evelyn C
Employees Worked With
Richard Taylor
April 12, 2023
I have purchased 4 cars from this dealer. The last two service experiences were less than expected. I had an appointment for 11am. One hour later, my car was still sitting in the check in The last two service experiences were less than expected. I had an appointment for 11am. One hour later, my car was still sitting in the check in area. I was there 4 hours for what should have been a relatively simple service. When I got home, my husband was looking at the receipt….he asked me why I declined to have an alignment, I told him that no one asked me if I wanted one. The service employees were obviously way overbooked. More
by nyoung
Employees Worked With
Jessi
April 10, 2023
My appointment was not refelcted on their system, just the email i got from Dealership, also, eventough i purchased the vehicle there, i had to go back to sales department to get 1st oil change honored the email i got from Dealership, also, eventough i purchased the vehicle there, i had to go back to sales department to get 1st oil change honored More
by hernan_mz
Employees Worked With
Dont remember
