AutoNation Toyota Tempe - Service Center

This rating is of Autonation Toyota Tempe Service. There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happene There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happened EVERY morning at first start. Once put in another gear and/or warmed up, the rattle went away. I took it in twice to Autonation Toyota Tempe, the second time I left it overnight so they could repeat the issue at first start in the morning. I even left simple instructions on how to repeat it: START, PUT IN REVERSE! The techs claimed not to be able to duplicate the issue or find the problem. Took to an independent auto service company, who found the issue right away. It was a bad motor mount on the side of the engine from where the shake/rattle was coming. I even suggested this to my Toyota Service Advisor at drop-off that this was likely a motor mount issue, but did they listen? Nope. Second issue was a few weeks later. Pronounced rattle and shaking from the rear when moving over uneven pavement. The rattle sounded like it was coming from the rear mount spare tire, but certain it is only radiating to the area. Took it in to Toyota Service. Naturally, they were unable to locate the cause of the issue. I'll be taking it back to that same independent auto repair company this week. What do you think the chances are they will be able to find the cause? Yeah, 100% chance. It is so disappointing Toyota technicians were unable to even identify the problems. One would expect that with their level of expertise, they should have been able to identify the cause, particularly the motor mount issue. I should note, my Service Advisor, Robert Gamboa, was totally sympathetic and understanding, but he reliant on the technicians to identify the issues. More

Very helpful explains well prompt reliable know and understand s the problem listen s well understand s the problem listen s well More

My service advisor is excellent and has been for many years. I look forward to many more!! years. I look forward to many more!! More

Randy Scott, who was the service advisor was excellent at explaining the car needs and they did a great job. Thanks explaining the car needs and they did a great job. Thanks More

Great service. Chris M is the best service manager. He took care of me immediately. Chris M is the best service manager. He took care of me immediately. More

Five phone calls for return phone call from service…never got it!. Very polite employees! got it!. Very polite employees! More

Good customer service, finished when promised. Staff was too friendly. It was good experience for me. Staff was too friendly. It was good experience for me. More

This is an excellent dealership that I have been going to gor nearly 20 years. The People are nice and trustworthy. I have never had an issue here. They have always serviced my Scion TC with no issues a gor nearly 20 years. The People are nice and trustworthy. I have never had an issue here. They have always serviced my Scion TC with no issues and my car runs great Randy has been my service advisor for years and he does an excellent job finding the orobmem and quoting me a fair price. All the advisors are knowledgeable. I will continue to bring my car here for as long as I have it. More

I went to a competitor for years, even bought several brand new cars there. However, the quality of customer service diminished so I thought I'd try AutoNation Toyota Tempe. I'm certainly glad I did. My brand new cars there. However, the quality of customer service diminished so I thought I'd try AutoNation Toyota Tempe. I'm certainly glad I did. My Service Advisor, Chris Montalbano is not only one of the most honest people I know but also goes the extra mile. I'm certainly glad I switched to Toyota Tempe. More

Serviced SUV per Toyota's recommended guidelines however, AutoNation offered three items that were over priced and two were not needed at all, totaling over $560. The one item was offered at $230, went else AutoNation offered three items that were over priced and two were not needed at all, totaling over $560. The one item was offered at $230, went elsewhere had it done for $179. More