AutoNation Toyota Tempe - Service Center
Tempe, AZ
1,259 Reviews of AutoNation Toyota Tempe - Service Center
I have been bringing our Toyotas for service to this location since the late 90s. The service has always been good. Today, however, and making today’s appointment was not. I took my 4Runner in for the b location since the late 90s. The service has always been good. Today, however, and making today’s appointment was not. I took my 4Runner in for the basic oil change and tire rotation and was told by Chris M that he would text me while I waited when the car was done. After 2.5 hours later I knew it was too long so I wen to the cashier and asked if my car was done. She went to the stack of papers and pulled out the paperwork. It had been finished an hour earlier. There is a time stamp on it and he service order. I have had Chris M. before and he had always underwhelmed me. Never Chris again. He was the only service advisor available when I made the appointment.I was also told that I would receive an email reminder about the appointment. This never happened either. Call center, no more car washes and poor service. I have other options AutoNation. More
I bought my truck here and I am super happy with Jorge Bejarano's service when he handles my maintenance, he is a sincere and trustworthy person Bejarano's service when he handles my maintenance, he is a sincere and trustworthy person More
The 15k mile Toyota care service felt like a waste of time. They topped off my fluids, rotated my tires (not rotate and balance?) and then tried to upsell me on air filter and cabin filter (shouldn’t thi time. They topped off my fluids, rotated my tires (not rotate and balance?) and then tried to upsell me on air filter and cabin filter (shouldn’t this be included?) and tire balancing. When checking out both cashiers went to lunch at the same time and so they had many upset people waiting in line for longer than promised to check out. The service didn’t feel like Toyota was taking care of me. It felt like a ploy to get me in to do a bare minimum service and then upsell me. More
Service is thorough and has been done in the timeframe given. Jose is great, treats you professionally while reviewing your service and answering your questions. Clean lobby and fast, respectfully valet s given. Jose is great, treats you professionally while reviewing your service and answering your questions. Clean lobby and fast, respectfully valet service. More