AutoNation Toyota Tempe - Service Center

Jessi Tays since day one has been great! He’s managed to win a customer for life. On top of great service, he has built a relationship with my family and I that is top shelf. He’s managed to win a customer for life. On top of great service, he has built a relationship with my family and I that is top shelf. More

Jose was my service writer and he was was great! Advised me of items that will need to be monitored and or replaced in the future, didnt try to sell me stuff my car didnt need, and he was personable Advised me of items that will need to be monitored and or replaced in the future, didnt try to sell me stuff my car didnt need, and he was personable as well as professional! More

Came in for a routine oil change, Jessi help explain what my Toyota Care package cover, he was very polite and they got the job done quickly for as many people that were in the queue. my Toyota Care package cover, he was very polite and they got the job done quickly for as many people that were in the queue. More

They always remind me instead of the other way around. I do not have to worry about keeping track of my vehicle as they do all the work for me. And the team there in the service department is always profe I do not have to worry about keeping track of my vehicle as they do all the work for me. And the team there in the service department is always professional and prompt. More

Very good service and good response. Service people take good responsibility and complete the service ontime. Service people take good responsibility and complete the service ontime. More

The car went in for a 5000 routine maintenance, and the air went out right before the service appointment. While I was checking in for service, the check engine light came on. Jose said they would look at air went out right before the service appointment. While I was checking in for service, the check engine light came on. Jose said they would look at that as well. 2 days later, Jose updated me about the ac issues, I asked again about the check engine and error code and was told it was just a system update. I asked why did the check engine light come on for that and my concerns were dismissed. I asked for the error code and a simple google search revealed that the system update that I was told the code meant was not in fact the real meaning. The code had to do with the idle control system malfunction and I had mentioned about the throttle response being a concern. My concerns were again brushed off. When, after 35 days I was told I could pick up my car, I asked about the throttle response again and he said he would check on it again. When I went to pick it up, the service advisor, the service manager and the director of service were no where to be found!!!! I had no one to talk to about what was done with my car! I was told that they were going to be meeting with the general manager the next day and someone would contact me within a day or 2. It has now been over 45 days and still no contact. More

Stellar Service from Jorge Bejarano Dear Manager, Jorge Bejarano has redefined exceptional service, demonstrating incredible professionalism, transparency, and empathy. His follow-up and Manager, Jorge Bejarano has redefined exceptional service, demonstrating incredible professionalism, transparency, and empathy. His follow-up and problem-solving skills sealed my loyalty to your dealership. Best, Daniel More

Very quick and very organised. The staff are always really helpful. Would easily recommend to friends. The staff are always really helpful. Would easily recommend to friends. More

It shouldn't take 3. 5 hours to do oil change & tire rotation. When I brought my car in they said it would be 1.5 hours. If I had known 3.5 hours it would be I would of go 5 hours to do oil change & tire rotation. When I brought my car in they said it would be 1.5 hours. If I had known 3.5 hours it would be I would of going home on their shuttle. More

They always do what they say they are going to do and the work is done right. work is done right. More