AutoNation Toyota Tempe - Service Center

Worst Customer Service Ever They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales rep did not have the $500 they have owed us for almost two months. Then I waited two hours for a 30 minute oil change! It seemed like my car didn't move for about an hour before I got it. Finally after xxxxxxxx a little they said it's almost ready. They then handed me a bill for $107 dollars and I asked why I'm being charged when I have the Prepaid Maintenance Service. They did not have an answer and I had to try and contact several different managers before they finally found the record that I had the service. My center console was open like someone had gone through it. Was late for work because of it and would absolutely never go back here ever again! More

Has the worst service Got put in a rental that wasn't good for my family. Pushed off the side. They can't find my warranties on my truck. when I can go to the other side of Got put in a rental that wasn't good for my family. Pushed off the side. They can't find my warranties on my truck. when I can go to the other side of the dealership to get the paperwork. Manager and service director don't care about what the xxxx they do to you. They say give them time. They didn't look it to it More

Superb Service & Veteran Friendly I was surprised to see the recent review indicating a non-friendly to Vet's response. I found otherwise. While I was waiting for my service-work on I was surprised to see the recent review indicating a non-friendly to Vet's response. I found otherwise. While I was waiting for my service-work on my 2013 Prius Persona, I was shown some new cars by a former Army vet. My service advisor, "Toon" was excellent. He was knowledgable, friendly, and attentive. I did't buy my '13 Prius there, but plan to next go-around (assuming they are still competitive)... More

I have found Javier Marquez to be very friendly, professional, and very helpful. I have never experienced service experiences as good as Javier Marquez. He is awesome and I trust him! professional, and very helpful. I have never experienced service experiences as good as Javier Marquez. He is awesome and I trust him! More

I have found Andy to be very professional, thorough, thoughtful, helpful, and friendly. He has answered all my questions, and resolved any concerns I may have had, to my satisfaction. The waiting area, thoughtful, helpful, and friendly. He has answered all my questions, and resolved any concerns I may have had, to my satisfaction. The waiting area, and restrooms, are always neat and clean, the shuttle service (when I had occasion to use it) was prompt. More

After having a horrible time with Riverview Toyota, these guys treated me great. They helped me fix my problems and I really feel bad about taking my business to Riverview to save $15 a month. It was not wor guys treated me great. They helped me fix my problems and I really feel bad about taking my business to Riverview to save $15 a month. It was not worth it and I have learned my lesson. These guys treat you right and always try to help me with any issues. I have been a loyal customer for almost 10 years (with one stupid mistake) and will keep coming back from now on. More

Everyone wants to know how they are doing from time to Everyone wants to know how they are doing from time to time. Anyway, I give this dealership high marks for selling me a 2005 Scion XB, and for servic Everyone wants to know how they are doing from time to time. Anyway, I give this dealership high marks for selling me a 2005 Scion XB, and for servicing it the way they have. This truly has been a great car for the ease of use and dependability at 87,000 miles. Pretty peppy too! I like the ease of getting in and out of the car as well. The service group has a nice lounge area, and kept me updated on the time I would spend in it. Prices for service are not too bad either. Friendly helpful staff all around, even the guy that drives the shuttle. I like it that they would buy the car back! What a great compliment to the car. Just that I don't have any plans to sell it. It works too well. More

Had 95,000 mile service done on my 2002 Tundra. Primary reason was to change the timing belt, but I also had them change the serpentine belt and the water pump while they were in there. I had obtained quo reason was to change the timing belt, but I also had them change the serpentine belt and the water pump while they were in there. I had obtained quotes from Gruleich's, Sun Devil Auto and Power Toyota Tempe, but Power was the least expensive which was a pleasant surprise as I preferred certified Toyota techs worked on it. Mark Williams quoted a firm price for the work which I appreciated. I would have rated them excellent in quality but the vehicle was returned with a little antifreeze splashed on the fender. I took it back a few days later and they not only washed it but detailed it. I will definitely give them a chance to do work for me again. P.S. A few days after this visit, I returned to purchase a new Tacoma from their Internet Dept. (The Tundra is being sold to my youngest son for him to drive for the next 100,000 miles.) More

Day 1: 04/25/2012 7am - 2010 Toyota Tundra 4x4 brought in for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 for 15K service and alignment. Truck returned 5pm. Truck alignment worse after service. In the process of moving, needed truck. Day 2: 05/11/2012 7am - Truck returned to fix alignment. Informed at 1pm by me calling the Service Dept. as I had not heard from them that alignment bay was down for broken parts. Truck picked up at 5pm. Day 3: 05/14/2012 7am - Truck returned for alignment a 3rd time. Called dealership at 1pm as I had not heard from them. Truck at an offsite alignment shop being aligned. Received call at 3pm that truck was completed. I asked Service Adviser if he had driven the truck to make sure that the alignment was done properly. He had not. I asked him to do so. Received call from Service Adviser at 4pm informing me that alignment was not done properly. Day 4:05/15/2012 1pm - I called dealership as I had not heard from them. Service Adviser had gone home sick. Speak with someone named Alan whom was turning over my service to Bob Rose, Director of Service. 4pm received call from Bob informing me that my truck was being pulled back into the bay to check if it was done properly. Day 5: 05/16/2012 9am - I called Bob Rose to confirm that the service had been done on the truck. Bob will verify at 10am this morning. I am expected to pick it up at noon today. Conclusion: 4.5 days & $210.00 thus far for an oil change, alignment, tire balance, cabin air filter change, and tire rotation. Unacceptable. Re: Met with Bob Rose (Director of Service) today at 12:30pm. Bob personally met with me for 30min explaining the issues that occurred and completely refunded my entire purchase of $210. Total miles obtained while at Toyota for this service work, 118.7mi. Not only did Bob fix the problems, he personally drove my vehicle to confirm the issues were repaired to the highest Toyota standards. This was an outstanding move by a dealership of this caliber. I want to personally thank Power Toyota for finally stepping up to the plate and taking care of a soon to be long-term customer. Thank you Bob Rose. More