AutoNation Toyota Tempe - Service Center

Terrible service and unfriendly staff. I will never go back. Brought my car in for a recall and they made my car worse. My Car smelled like gasoline and got my family sick from the gasoline fumes inside back. Brought my car in for a recall and they made my car worse. My Car smelled like gasoline and got my family sick from the gasoline fumes inside the car. When I called to ask for assistance nobody was helpful. In fact one advisor called back and left a voicemail saying it was natural and there was no need to come back. When I finally got through to to a live person they said to bring car back but refused to give loaner. A manager finally agreed to give me a loaner. It’s a good thing they did because it turns out they broke the fuel line which filled cabin full of gasoline fumes. The Rental car lady was rude and was in a very bad mood when she met me at her desk. The rental car was dirty and had trash in it from previous people. When I finally got my car back I had issues with the cashier. she was busy texting and didn’t acknowledge me for a couple minutes before realizing she had a customer. Then when I finally got my car it smelled musty and it was clear they left my windows down during a monsoon because the inside was filthy. Every surface was covered in dirt. They also left grease smudges on the inside of the door and their trash in my car as well. All and all the worst experience ever. I was considering trading my RAV4 in for a new car and was contacted by Kort Iserman who was going to look at my car and make me an offer. They had my car for a week and he never followed up. Needless to say I will look elsewhere. More

Tempe Auto nation is an extremely well run organization. Their employees are excellent at their jobs. The repairs are done in a timely manner. Your auto is ready when promised. organization. Their employees are excellent at their jobs. The repairs are done in a timely manner. Your auto is ready when promised. More

I had to bring my car in for a recall and they did a fantastic job! From the service schedule to the service representative, I was treated like a VIP! fantastic job! From the service schedule to the service representative, I was treated like a VIP! More

Took my Toyota Corolla into service @ ANTS of Tempe for an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’ an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’t come clean. Then I noticed that the center console between the driver & passenger seat was not installed correctly. I had to finish the install. Then I noticed black grease on the passenger door handle and the door itself. I guess a courtesy car wash would have covered up the mechanic’s sloppiness but the car wash machine has been broken since March per the SA. Who allows there equipment to be disabled for so many months? I was extremely disappointed with AutoNation Toyota Tempe service. More

Great Service and professional staff. Always get the appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first time. More

Great Service Department! Ryan Sullivan, my service advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went well. They have went so well in fact, I have sent several other friends and family members there as well. All of our experiences have been great. Having a service advisor that actually cares about his job is very important. More

So disappointed. Have been calling finance since August to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or em to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or email reply. It is now December. Never buy insurance through automation. Can not contact the General Manager. Need this resolved. More

Been calling the service department for TWO DAYS and they will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 time will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 times and they don’t answer the phone or return calls! More