AutoNation Toyota Tempe - Service Center

I have purchased 3 cars over the years from this dealership. I am always treated well and always use their service department. As long as I live nearby, I will continue to use them. dealership. I am always treated well and always use their service department. As long as I live nearby, I will continue to use them. More

Chris was great!!! Forgot his last name.Answered all my Chris was great!!! Forgot his last name. Answered all my questions and explained everything that was being done to my car. Thank You, Arlene Chris was great!!! Forgot his last name. Answered all my questions and explained everything that was being done to my car. Thank You, Arlene More

My husband and I have been using this dealership for over 2-years now and very happy. They're Always prompt and conscious of our time, which means a lot!. 2-years now and very happy. They're Always prompt and conscious of our time, which means a lot!. More

Auto nation is very good at what they do. Great customer service. Well recommended to family & friends . service. Well recommended to family & friends . More

Rich Taylor is a professional In the Service industry, and I wouldn’t take my SUV anywhere else. He can be trusted to keep your car in tip top shape with genuine Toyota parts. and I wouldn’t take my SUV anywhere else. He can be trusted to keep your car in tip top shape with genuine Toyota parts. More

Exceptional service from service manager, Mr. Tan Tuan. He is professional, knowledgeable and highly accommodating. He is professional, knowledgeable and highly accommodating. More

Rich Taylor is the perfect advisor. He always does exactly what is needed and calls to confirm. exactly what is needed and calls to confirm. More

Everyone in the service department was efficient, accommodating, friendly especially Eddie Alameda. accommodating, friendly especially Eddie Alameda. More

This is the first time I have really had an issue here, which is weird. I dropped my car off in the morning. When the service rep came up to me he confirmed that I just wanted a tire rotation. I told hi which is weird. I dropped my car off in the morning. When the service rep came up to me he confirmed that I just wanted a tire rotation. I told him that I made the appointment online and that I had to select something to make the appointment. I then explained that I only wanted the service that was due at this time. He said he understood. I told him not to contact me until it was ready to go because I was seeing patients that morning. He called me at 1100am and told me that the rear brakes needed to be changed. I confirmed how much it would cost, $250, and I agreed to it. At this time the rep did not tell me any additional charges and I received no call when it was done. At 4pm I began called the service line, but no one would answer. I then called the sales floor to reach an employee. The employee took down my name and information and said they would get back to me. About 10 minutes later the rep calls me and tells me the car is ready, that it has been ready. Well, if it was ready, why am I having to call you? Then came the bill. I was told that the wheel alignment cost X, bringing my total to 508 dollars. I had never been told this total and was only prepared for paying the 250 dollars for the brakes. I told the receptionist that I would like a call from the rep, but not now cause I was too heated, and that tomorrow would be better. I'm still waiting. Honestly, I would like a refund for the wheel alignment because I was not told hold much it would cost, told the rep that it didn't need to be down unless that was part of the scheduled maintenance. Not mad now, but clearer communication needs to be made. More