AutoNation Toyota Tempe - Service Center

Rich Taylor is a professional In the Service industry, and I wouldn’t take my SUV anywhere else. He can be trusted to keep your car in tip top shape with genuine Toyota parts. and I wouldn’t take my SUV anywhere else. He can be trusted to keep your car in tip top shape with genuine Toyota parts. More

Exceptional service from service manager, Mr. Tan Tuan. He is professional, knowledgeable and highly accommodating. He is professional, knowledgeable and highly accommodating. More

Rich Taylor is the perfect advisor. He always does exactly what is needed and calls to confirm. exactly what is needed and calls to confirm. More

Everyone in the service department was efficient, accommodating, friendly especially Eddie Alameda. accommodating, friendly especially Eddie Alameda. More

This is the first time I have really had an issue here, which is weird. I dropped my car off in the morning. When the service rep came up to me he confirmed that I just wanted a tire rotation. I told hi which is weird. I dropped my car off in the morning. When the service rep came up to me he confirmed that I just wanted a tire rotation. I told him that I made the appointment online and that I had to select something to make the appointment. I then explained that I only wanted the service that was due at this time. He said he understood. I told him not to contact me until it was ready to go because I was seeing patients that morning. He called me at 1100am and told me that the rear brakes needed to be changed. I confirmed how much it would cost, $250, and I agreed to it. At this time the rep did not tell me any additional charges and I received no call when it was done. At 4pm I began called the service line, but no one would answer. I then called the sales floor to reach an employee. The employee took down my name and information and said they would get back to me. About 10 minutes later the rep calls me and tells me the car is ready, that it has been ready. Well, if it was ready, why am I having to call you? Then came the bill. I was told that the wheel alignment cost X, bringing my total to 508 dollars. I had never been told this total and was only prepared for paying the 250 dollars for the brakes. I told the receptionist that I would like a call from the rep, but not now cause I was too heated, and that tomorrow would be better. I'm still waiting. Honestly, I would like a refund for the wheel alignment because I was not told hold much it would cost, told the rep that it didn't need to be down unless that was part of the scheduled maintenance. Not mad now, but clearer communication needs to be made. More

Professional, prompt and timely. They display genuine desire to take good care of their customers. Staff is trained, loyal and experienced. I was more than pleased with the service manager who assisted desire to take good care of their customers. Staff is trained, loyal and experienced. I was more than pleased with the service manager who assisted me today. More

Don’t see the point in making a appointment for factory required services. Always takes a long time. This last time I was 10 minutes early and watched for 50 minutes as car after car, 5 in total pulled up required services. Always takes a long time. This last time I was 10 minutes early and watched for 50 minutes as car after car, 5 in total pulled up and into the back before me. They even moved my truck out of the way twice to get around me. I guess if your not there spending the extra money they treat you as such. More

They were quick in fixing my car, we thought it would be several days but it only took a few hours. It has been running great since we had it fixed. Didn’t give a 5 just because they are so expensive. several days but it only took a few hours. It has been running great since we had it fixed. Didn’t give a 5 just because they are so expensive. More

We have done business with this dealership for many years; both buying new cars and for their service. Rich Taylor is an excellent service rep. Management has always been helpful on any issue. years; both buying new cars and for their service. Rich Taylor is an excellent service rep. Management has always been helpful on any issue. More