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AutoNation Toyota Tempe - Service Center

Tempe, AZ

4.6
1,272 Reviews

1,272 Reviews of AutoNation Toyota Tempe - Service Center

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September 21, 2021

Great customer service and communication regarding the status and process for my repair. I will return as needed for service. More

by kliddi1828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Taylor
Sep 26, 2021 -

AutoNation Toyota Tempe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2021

Everyone was very helpful and friendly my car was taken promptly and I got to sit down and take a break. I didn't realize that getting my wheels adjusted would make such a difference in how it handled. Tha More

by katrina.nelson600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie in service dept.
Sep 26, 2021 -

AutoNation Toyota Tempe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 20, 2021

My truck has been serviced at this dealership for over 10 years. My service advisor, Tuan To is outstanding to work with and I trust his advise. He is one of the main reasons I keep coming back to this dea More

by rboos6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tuan To
Sep 26, 2021 -

AutoNation Toyota Tempe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 20, 2021

Everything was great. Eddie took good care of me and was very nice. 1 day after I had my car serviced my daughter told me my right rear reverse light is out. Do they check the lights when the do the servic More

by heakinsyvonne
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie
Sep 26, 2021 -

AutoNation Toyota Tempe responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2021

The service agent was respectful and honest. It didn’t take as long as we expected More

by arlene_frausto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Sep 25, 2021 -

AutoNation Toyota Tempe responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 19, 2021

Took care of my issue fast very personable Doug my service advisor was great to work with More

by Larry
Recommend Dealer
Yes
Employees Worked With
Doug Notter
Sep 25, 2021 -

AutoNation Toyota Tempe responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 18, 2021

My 16,000 mile oil change, engine filter change and fluid check took only one hour and I was back on my way. However I do miss the free car wash they used to provide. They said they don't do them because o More

by Lieno77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toon
Sep 24, 2021 -

AutoNation Toyota Tempe responded

Hi. Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2021

Terrible customer service, and apparently they will do anything to deny a warranty claim...even one that has been pre-approved from the warranty company. Not only did they not fix the problem...they tried More

by AZPeacemaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tuan
Sep 23, 2021 -

AutoNation Toyota Tempe responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 420-3425 to discuss what we can do to help.

Nov 08, 2021 -

AZPeacemaker responded

Just wanted to share an update...for those of you possibly considering doing business with this dealership. I called the number provided in the dealers response, and was denied the opportunity to speak with the GM. I was transferred to a sales manager instead, David, who tried to assure me he understood and sympathized with my concern. He said he was not aware that Toyota has a known issue with their 2nd gen Tundra stereos....even though it is a known issue discussed all over Tundra forums and confirmed with other local Toyota dealers. David told me he would make sure the finance department would call me back to discuss a solution regarding the Platinum warranty that I purchased with the vehicle (but have been denied claims TWICE now). Two weeks have now passed...still no return call. PLEASE BE CAREFUL PEOPLE...Autonation warranties ARE A SCAM, and they will clearly do everything in their power to deny a claim...even claims that are pre-approved. Shame on you Autonation...you clearly have forgotten the value of integrity.

September 18, 2021

I have known manager Brandon for long time.He is excellent ! He has put together a team of extremely customer focused service professionals to deliver outstanding experience.They are honest people w More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Reed
Sep 24, 2021 -

AutoNation Toyota Tempe responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at AutoNation Toyota Tempe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2021

The services were provided promptly and correctly. The staff was professional and courteous. I would have no issue returning to them for maintenance and service. More

by Aquipjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Ouellette
Sep 24, 2021 -

AutoNation Toyota Tempe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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