AutoNation Toyota Tempe

Second Toyota in five months. I bought a 2019 4Runner for my daughter Nov 2018 and had a great buying experience. So good in fact that I went back and bought a 2019 Tacoma for my I bought a 2019 4Runner for my daughter Nov 2018 and had a great buying experience. So good in fact that I went back and bought a 2019 Tacoma for my son April 2019. Amy Riggs (Internet Sales) is a wonderful person, no pressure. She works hard to find the exact vehicle that you are looking for and delivers on her promises, no games. The Desk Manager that she works with, Mike Farrell is a great guy too. I’ve been buying and selling cars, trucks and motorcycles since the late 70’s. These two are Top Shelf. No one wants a run around or wants to feel that they need to inspect every document for traps. Feel confident when dealing with Amy and Mike, enjoy your new car.... More

Thank You Great experience with my car purchase. Great place and great people!. Go see Dustin in Sales! Thank you AutoNation TOYOTA. For your help in buying Great experience with my car purchase. Great place and great people!. Go see Dustin in Sales! Thank you AutoNation TOYOTA. For your help in buying my car! More

Best Dealer in the Country I have purchased 5 vehicles from this dealership over the years. They are hands down the most honest and will always provide a great deal. I have purchased 5 vehicles from this dealership over the years. They are hands down the most honest and will always provide a great deal. More

Major Let Down I come from a very long line of Toyota drivers and I was so happy to become apart of that legacy. I would never recommend this dealership as it would I come from a very long line of Toyota drivers and I was so happy to become apart of that legacy. I would never recommend this dealership as it would frustrate anyone. Everyone is very friendly, but ultimately that is a part of their job to be customer service oriented. However, as far as holding them accountable to get the loan funded or to get paperwork in on time, be prepared to be delayed. It took an entire month for the finance representative to get my loan funded because he was lazy and careless. This delayed promised funding which the sales manager never bothered himself to follow up with. Emails and voicemails went days without being followed up with and sometimes weren’t returned at all. It is clear that customer service is not a priority to them as they had no urgency in getting anything completed until it came to the last day of the month and they wanted their money from the bank. I would advise to steer clear of this dealership. More

Worst Customer Service Ever They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales rep did not have the $500 they have owed us for almost two months. Then I waited two hours for a 30 minute oil change! It seemed like my car didn't move for about an hour before I got it. Finally after xxxxxxxx a little they said it's almost ready. They then handed me a bill for $107 dollars and I asked why I'm being charged when I have the Prepaid Maintenance Service. They did not have an answer and I had to try and contact several different managers before they finally found the record that I had the service. My center console was open like someone had gone through it. Was late for work because of it and would absolutely never go back here ever again! More

Still Waiting on The Check for My Vehicle BEWARE of doing business with this dealership!! I sold my car to Autonation Toyota Tempe and it's been a full month and I still have not received my BEWARE of doing business with this dealership!! I sold my car to Autonation Toyota Tempe and it's been a full month and I still have not received my check!! It is unreal and unacceptable. I've spent hours on the phone with them and playing phone tag when the line suddenly drops. Apparently their accounting group does not take phone calls and no one in the whole dealership is capable of talking to someone who can a write a check to customer for a car they bought and have title to. I'm seriously thinking I need to pursue legal action at this point which is unfortunate for all. Don't believe their high and mighty claim that since they are big publicly traded company that do business above board. No publicly traded company could possibly be this poorly run that they can't cut a check for over 30 days. Truly unbelievable. Think again before heading to Autonation Toyota Tempe! More

Get's irrate when you dont rate them 5 Stars Nov 15th 2018, I purchased a 2019 Corolla CASH for my Daughters 16th birthday. During the sale process I asked that a dash mat and the door guards be Nov 15th 2018, I purchased a 2019 Corolla CASH for my Daughters 16th birthday. During the sale process I asked that a dash mat and the door guards be installed. When I asked for the door guards I specifically ran my hand horizontally across the door showing them what I wanted and the Salesman replied with a " That's included and they will be installed before you leave". There was a car on the lot marked down to $15,995 but it was not really the color I wanted so I asked them to give me the white car with 10 more miles on it for the same price. I was told no that" Toyota specified this VIN number only to be marked down" Eventually I decided to go with the originally marked down car. The sales process all in all was typical of any car sales experience. The finance guy obviously tried to sell me on all the extra's which I have never purchased. Fast forward, When I got home I realized they did not in fact install the door guards as requested, I called the Salesman the next day and his explanation of a door guard was different then mine. We worked that out and I was told that he would order the parts on Monday when the parts dept opened and call me to confirm. November 23rd I had not received any calls from the dealer, salesman, nobody... November 24th I received a request to review the Dealership from Toyota. Overall I rated the facilities a 7 out of 10, Sales experience I believe was a 5 or 6 as I found all to be average and nothing with the wow factor to deserve a 10. Nov 26th I received a call from the Sales Manager "Jesse". After I explained to him I was promised a phone call back and the door guards (which they call door molding trim) but have not heard back from anyone he became very belligerent towards me and says " You gave us a review not we can not recover from with Toyota". Excuse me, I gave an honest review and feedback with an average rating. Jesse told me if he knew I was not going to give them all 10's he would " Not have allowed the sale to go through and would rather lose the sale then get a bad review " After a lengthy conversation with Jesse and him referring to me as a horrible customer and someone who could probably " never be satisfied with anything" I asked to speak to the General Manager", Of course he was not available so I requested a call back. We are now 10 days later and I have not received a call. I have made 3 calls to the dealership to speak with the GM and he has not returned any calls and I still do not have what was promised to me and was in the written contract . They are more concerned about you giving them a fake review then actually fulfilling their promises and customer retention. More

Dishonest and lack of integrity They put their employees and friends before you if you are interested in a vehicle. They will sell it less to them instead to sell it to you at the of They put their employees and friends before you if you are interested in a vehicle. They will sell it less to them instead to sell it to you at the official price. They will lie and bellittle you if you insist. Good luck if you go there. More

Sold a lemon - do not trust their used cars In March, my wife bought a used 2007 Honda CRV from Duncan Kastilahn at Autonation Toyota. Within days, she noticed that the power steering was getti In March, my wife bought a used 2007 Honda CRV from Duncan Kastilahn at Autonation Toyota. Within days, she noticed that the power steering was getting stiff. In two months, we had to refill the power steering fluid twice. We took the car to a Honda dealer, who informed us that: 1) The rack and pinion, at the very least, was shot. 2) This damage was definitely more than two months old. 3) There were indications that Autonation Toyota cleaned evidence of the leak off the steering system. In conversations with Duncan, he told us that they could "definitely" help us out with repair, and his sales manager would get back to us. That was three months and several phone calls ago. It is obvious that they don't want to do anything about the lemon that they sold us, and want to stick us with the $2,000 repair. DO NOT BUY from Autonation Toyota, and DO NOT trust Duncan with your car purchase. More

BUYER BEWARE Bait and Switch: The action of advertising goods that are an apparent bargain with the intention of substituting inferior OR more expensive goods. Bait and Switch: The action of advertising goods that are an apparent bargain with the intention of substituting inferior OR more expensive goods. I typically don’t write reviews because I am not that person to take offense to poor customer service. However I do not believe a company should get off the hook without others beings fully of aware what they are getting if a business is going to waste customer’s valuable time. On 7/13/18 I walked into Toyota Tempe at 7970 Autoplex Loop. I was met by a sales representative that let me test drive a 2018 Rav4. After we completed the test drive I was curious on what the total out the door price would be. She was able to present an offer for me and when I said that was higher than I wished to spend she offered their “best deal.” I told her I would like to think about it and at that time she said “hold on let me get my finance manager and see if there is anything else he can do.” I hung around for the sales manager and he asked what it would take for me to want to purchase the vehicle. I told him what I was looking to spend and he printed up an offer that matched what I was willing to spend and said “let’s do it,” and wanted me to purchase right then and there. I thanked both of them for their time and took offer in hand (first written offer) and told them I wanted a little bit of time to think about it and wasn’t ready to pull the trigger right away but would be in touch. Over the next few days I called the sales representative that had shown me the car and discussed different trims and features and she mentioned that they would honor the same monetary discounts as on the original offer “best offer” for updated models/trims/etc. I spoke to her at least twice a day over the next week asking all sorts of questions. On 7/18/18 I got an email from the sales representative stating “Thank you for stopping into the dealership last week, and test driving the 2018 Toyota Rav4. I hope you truly enjoy the vehicle. When you are ready to make your purchase, give me a call,” with the same offer as on 7/13/18 attached in the email. (2nd written offer) At this point I had thought it over was comfortable with the price and was ready to accept their offer. I called up the sales representative on 7/20/18 and confirmed the offer price again. I told her I was on my way to the bank to get the money for the agreed upon price that they had given to me in writing on 7/13/18 & 7/18/18 and had agreed to 7/20/18 on the phone. I went to the bank withdrew the money and as I am on the way to the dealership I get a call from the sales representative I had been dealing with and she asked if I could speak to another one of her managers who up until this point I had not spoken with. He mentioned that the first manager had made a “mistake” and that it would be an additional $2500 to what they had offered me twice in writing and multiple times over the phone including 10 minutes before he called. Taken aback by this sudden increase I asked to speak with the original manager who had handed me the original “best” offer and to better understand what had happened. This manager had suddenly gotten really busy and was unable to speak with me. When inquiring from the sales representative when I could expect a call from the original manager she responded via text message “He said it was a mistake and that he is sorry and I am going to e-mail you the best that we can do.” She then proceeded to email me two more offers (5 different offers total now). The next day the original manager finally called me at 8am with an unprofessional defensive attitude and implied it was it ridiculous that I would expect a price that low. Which I found quite funny because if it was ridiculous wouldn’t he have noticed it when he handed it to me. I could hardly get a word in and the best explanation I got was “I am entitled to a mistake and if you don’t like the new price go somewhere else.” As a first time car buyer from a dealership these are the types of stories that have kept me away from dealing with the stereotypical, slick, slimy (Harry Wormwood) type of car’s salesman. I understand mistakes can be made yes we’re all human. However I had this price given to me twice in writing with 5 days in-between to catch the mistake and multiple times verbally. Understandably the sales representative may be new and not up to speed on all of the financing options however the finance manager was the one who set it up and printed it out and physically handed me the original “best” offer. Unless incompetent he knows exactly what the bottom line is that his company can afford to make a deal. I find it awfully hard to believe and deceptive that as soon as was en route with money in hand they had an unknown third person (aka the closer) call me and deliver the news that the offer I had been discussing for 7 days all of a sudden was a $2500 swing. How this mistake was not found in the 20+ times we discussed the price or even on the two written offers?? How did the original finance manager who physically wrote up the offer, printed, and handed it to me not notice it? I thought my experience was very smooth and friendly up until they decided to pull the ole switcharoo on me. I would not waste your valuable time or hard earned money with this dealership and the quality of staff they employ. You would be better served taking your business elsewhere to a dealership that will honor their word and written offers. I have attached all 5 of their offers that they sent me so that you are aware of what kind of games they will yo-yo you around with to waste your time and make a sale. None of these variations on offers were contingent on financing as I was going to pay cash. You will see the best offer I got was both printed out for me and emailed supporting my claim of them giving it to me twice. In the end I should have just referred to their rating on the better business bureau of D- and spent my time shopping elsewhere. More