AutoNation Toyota Tempe

Terrible service and unfriendly staff. I will never go back. Brought my car in for a recall and they made my car worse. My Car smelled like gasoline and got my family sick from the gasoline fumes inside back. Brought my car in for a recall and they made my car worse. My Car smelled like gasoline and got my family sick from the gasoline fumes inside the car. When I called to ask for assistance nobody was helpful. In fact one advisor called back and left a voicemail saying it was natural and there was no need to come back. When I finally got through to to a live person they said to bring car back but refused to give loaner. A manager finally agreed to give me a loaner. It’s a good thing they did because it turns out they broke the fuel line which filled cabin full of gasoline fumes. The Rental car lady was rude and was in a very bad mood when she met me at her desk. The rental car was dirty and had trash in it from previous people. When I finally got my car back I had issues with the cashier. she was busy texting and didn’t acknowledge me for a couple minutes before realizing she had a customer. Then when I finally got my car it smelled musty and it was clear they left my windows down during a monsoon because the inside was filthy. Every surface was covered in dirt. They also left grease smudges on the inside of the door and their trash in my car as well. All and all the worst experience ever. I was considering trading my RAV4 in for a new car and was contacted by Kort Iserman who was going to look at my car and make me an offer. They had my car for a week and he never followed up. Needless to say I will look elsewhere. More

Tempe Auto nation is an extremely well run organization. Their employees are excellent at their jobs. The repairs are done in a timely manner. Your auto is ready when promised. organization. Their employees are excellent at their jobs. The repairs are done in a timely manner. Your auto is ready when promised. More

Took my Toyota Corolla into service @ ANTS of Tempe for an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’ an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’t come clean. Then I noticed that the center console between the driver & passenger seat was not installed correctly. I had to finish the install. Then I noticed black grease on the passenger door handle and the door itself. I guess a courtesy car wash would have covered up the mechanic’s sloppiness but the car wash machine has been broken since March per the SA. Who allows there equipment to be disabled for so many months? I was extremely disappointed with AutoNation Toyota Tempe service. More

Great Service and professional staff. Always get the appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first time. More

Great Service Department! Ryan Sullivan, my service advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went well. They have went so well in fact, I have sent several other friends and family members there as well. All of our experiences have been great. Having a service advisor that actually cares about his job is very important. More

Hate to rain on anyone’s parade but I feel that my car buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the intere buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the interest rate would be over 5%. My credit score is over 800 so I thought that was gouging! I finally got it down to 2.54% but only after several back and forth discussions. 2) during the negations I asked for the tint charge to be removed ($500.00) as I was having a darker tint done elsewhere. That’s was the only reduction that I asked for from their advertised price of $41,500. The salesperson would not budge so I left only to have a call back by the finance manager saying he was not married to the tint and he would sell it to me with that $500 reduction. Since already on my way home and agreeing to the reduction of $500 I asked for the car to be delivered to my home. 3) now comes the best part. The salesperson delivers the car with a folder of paperwork to sign. After signing everything he left without giving me a copy of anything. No receipt, no copy of finance agreement nothing. So here I am 2 weeks after the delivery and putting over 2,000 miles on it and I still don’t have a single piece of documentation saying I bought a car, how much it was, no copy of tax tittle license etc. I’m sure someone could put the blame on me for not insisting receiving copies before signing anything but I thought a reputable dealer would not put a customer like me through this type of disjointed transaction. Lesson learned but buyer beware. Don’t assume even a big name dealership with the Toyota name on it is going to take care of the customer properly. I thought these types of dealerships were from the old school but shame on me for assuming it would be handled properly. More

Couldn’t be happier with our experience at Auto Nation Toyota. We picked our truck online and it turns out it was still being built. We had to wait a month for it to arrive. Ricky stayed in touch with me Toyota. We picked our truck online and it turns out it was still being built. We had to wait a month for it to arrive. Ricky stayed in touch with me to give me updates on when it would arrive. It came in early and as soon as it was here, he let us know. I never had to reach out and never felt put on the back burner. When we arrived, it was a quick easy process. Nicole did the financial paperwork and she was awesome! Upbeat, pleasant, helpful, organized and quick! Would definitely go back. More

Very disappointed. Have emailed and called Finance since November 2020, after signing the requested forms for Autonation to reimburse a VSA and Vehicle Protection Plan for a vehicle we traded in for a newer November 2020, after signing the requested forms for Autonation to reimburse a VSA and Vehicle Protection Plan for a vehicle we traded in for a newer Toyota vehicle. Called the Plan Administrator, who stated they had never received the forms from Autonation Toyota. No responses to my emails or messages left. Need this matter to be resolved. More

So disappointed. Have been calling finance since August to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or em to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or email reply. It is now December. Never buy insurance through automation. Can not contact the General Manager. Need this resolved. More