AutoNation Toyota Spokane Valley - Service Center

I recently bought a used 99 Toyota Solara. I drove it for two weeks without a problem. I took it to have the oil changed a few days after I bought it and they showed me that the transmission fluid needed flu two weeks without a problem. I took it to have the oil changed a few days after I bought it and they showed me that the transmission fluid needed flushed and changed. A week later or so I took it to the Toyota service department at Autonation Toyota to have the job done. I also informed them I just bought it and to inspect it for me. I got a call from the service guy that coincidentally I needed a new starter because they could not get it started again. Even though I saw them drive it away and I never had any problem starting it before. The price to fix it was 500-600 dollars he quoted. I told him I would deal with it and that I was skeptical because it started just fine for me for two weeks. When I came to pick it up he told me that they figured out a way to get it started and would show me how to. I went out to get my car and they showed me to tap on the starter while turning the ignition on. This did not work as there were at least 3 guys looking at it. Another mechanic came over and proceeded to tighten the nut for the terminal battery connection. There was also corrosion at that terminal of the battery. The car started right up with no hesitation. They told me that it was that connection being loose and corroded that caused it and to replace that part. They also had a 12 dollar charge for shop supplies for the tranny flush that when I asked what it was for they could not tell me specifically. This should have been included with the overpriced 169.95 tranny flush but was added after the fact. I am very disappointed and will never go there again. I cannot prove the nut was already loose but I saw them turn the wrench a few times. John More

We made an appointment for a service and then drove across town to have it done. When we arrived they then told us that our free services had expired even though we are below the milage limit. They l across town to have it done. When we arrived they then told us that our free services had expired even though we are below the milage limit. They looked up our vehicle while on the phone to make the appointment so they should have told us on the phone that there would be a charge. Our family will not be back to this auto group for anything! More

I have a 2006 Tundra that I bought from Appleway and have had serviced at Appleway for every service required. Appleway was fair during sales and I did not feel cornered or pushed. Service has been the bes had serviced at Appleway for every service required. Appleway was fair during sales and I did not feel cornered or pushed. Service has been the best. There is not much to say here: they have always been courteous, helpful, on time, and work done correctly. There have been no surprises after service. As for recommending: I think the sales department is like many: they are friendly, helpful, and informative BUT they have to be to sell cars. Be on your toes; these are car salesmen (and ladies). For the service department I give a 100% recommendation. If I bought a Toyota somewhere else I would bring it here for service. More