AutoNation Toyota Spokane Valley - Service Center

I went in to get a new battery for my 2019 Rav4 hybrid. The only reason I went in was because I wanted to get the life time battery. I keep my cars for 15 years or more. The service rep said he would have The only reason I went in was because I wanted to get the life time battery. I keep my cars for 15 years or more. The service rep said he would have to check to see if they had any in stock. They said they had 4 so I said go ahead. When I checked out I was told they don't make a lifetime battery for that model and the battery they installed only comes with a 7 year warranty. Needless to say I am not a happy camper. If they had told me they didn't have a lifetime battery I would have bought a cheaper battery and installed it my self. It feels like a bait and switch deal to me. I should have had them switch me back but I had a meeting I needed to get to and couldn't take the time. More

I came to get tires rotated and initially my brakes replaced. Turns out I didn’t need my brakes replaced after all and I appreciate the honesty in telling me that so I didn’t spend unnecessary money at replaced. Turns out I didn’t need my brakes replaced after all and I appreciate the honesty in telling me that so I didn’t spend unnecessary money at this point. More

I've always received excellent care at AutoNation Toyota Spokane Valley. I've bought cars there and have had them serviced for over 25 years. Spokane Valley. I've bought cars there and have had them serviced for over 25 years. More

I was able to get an appointment within days. Very nice. I was able to get a ride to and from work. Very nice. I bought a Subaru from Toyota and some of the items I wanted addressed, I was infor Very nice. I was able to get a ride to and from work. Very nice. I bought a Subaru from Toyota and some of the items I wanted addressed, I was informed that I had to take it to Subaru. They would not help in making an appointment or pricing out what needed. I found this odd as they are all Auto Nation dealers. So not everything was addressed and I have to make another trip. More

The staff are honest and caring. Will continue to recommend them to friends and family Will continue to recommend them to friends and family More

Dealership is great BUT the service was poor. My partner and I both had appts..one at 1100 and one at 1120, with names of the service person to report. We arrived and were told we didn’t have a My partner and I both had appts..one at 1100 and one at 1120, with names of the service person to report. We arrived and were told we didn’t have any appts! I dealt with Matthew Keller, who, having a sense of customer service, worked me into the schedule. However, the person who my partner dealt with was rude, asking her if she had proof of an appt! She asked him if she could have come up with times and names off the top of her head...his response was curt, with no apology nor any attempt to better the situation! More

Everytime i go in for my Trucks service maintenance the people in the dept is always helpful and courteous. people in the dept is always helpful and courteous. More

Always a great experience when I take my cars in for service. I have worked with Service Rep Matt Keller for 20 years. He is the best! He is always professional, helpful and makes sure I understand ev service. I have worked with Service Rep Matt Keller for 20 years. He is the best! He is always professional, helpful and makes sure I understand everything about the work being done. More

Autonation Toyota has always been friendly, helpful and timely with their service, their customer service is outstanding. timely with their service, their customer service is outstanding. More

Always a pleasant experience! Our Service Rep, Dave Merkle, is a true professional and cares that I understand any maintenance done or required for my vehicle. It's a breath of fr Our Service Rep, Dave Merkle, is a true professional and cares that I understand any maintenance done or required for my vehicle. It's a breath of fresh air to experience great customer service, which Dave provides with every visit. More