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AutoNation Toyota Spokane Valley - Service Center
Spokane Valley, WA
396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
396 Reviews of AutoNation Toyota Spokane Valley - Service Center
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April 23, 2025
Service appt confirmation text/email did not include the special rate for the oil change that was advertised on company webpage. Appt was made through the link on webpage advertising special price. I call special rate for the oil change that was advertised on company webpage. Appt was made through the link on webpage advertising special price. I called ahead of appt to verify the rate and if proof of special pricing was necessary. I was told no coupon proof was needed. When I arrive at appt time I was told that I needed proof of special coupon rate and had to to another web search on my phone to demonstrate the special rate advertising. Service took almost 2 hours for scheduled oil change. After leaving dealership I noticed a different oil (conventional) from that advertised (synthetic) was listed on invoice as being put in vehicle. I called the dealership to enquire what was actually put in the vehicle. Representative could not verify and stated he would call me back after checking with technician. By 1PM the next day no phone call had been received and I had to take an hour out of my day to drive to the dealership in order to resolve the issue with the invoice information. More
by spartan70
Employees Worked With
Don't recall
September 25, 2024
In summer 2024, I was on a road trip and the front bumper of my highlander fell loose on one side. Spokane is the nearest city with Toyota dealer. I drove to the city for the first time in my life and found of my highlander fell loose on one side. Spokane is the nearest city with Toyota dealer. I drove to the city for the first time in my life and found AutoNation Toyota Spokane Valley. Not sure what will happen and how long I need to wait, I was nervously explained my situation to the manager Parnell Granger for help. He examined the front bumper and drove my car away for about 15 minutes, and returned with the problem fixed. Though it's a tentative solution, but the front bumper was stabilized very well and I was able to complete the planned trip. I greatly appreciate Parnell and the way how Toyota takes care of their customers. I am proud of driving Toyota for over 20 years and will remain as your loyal customer. Thanks again. More
by Lydia
Employees Worked With
Parnell Granger
July 09, 2024
Our truck was finished when promised and the quote was spot on with Friendly and helpful staff. the courtesy driver was so friendly and an excellent driver. Was on time to pick me up. spot on with Friendly and helpful staff. the courtesy driver was so friendly and an excellent driver. Was on time to pick me up. More
by cathyschnug
Employees Worked With
Tim and Jim I believe
July 03, 2024
Took my car in for service and they were very busy as computers were down and they had been overbooked. Didnt matter as they were super nice and still got my car done in a great time period. Really appr computers were down and they had been overbooked. Didnt matter as they were super nice and still got my car done in a great time period. Really appreciated. More
by sleddoglvr
Employees Worked With
Dont know. Just service personnel
