AutoNation Toyota Spokane Valley

Incredible service from this dealer- this dealer goes above and beyond to make the buyer happy with no pressure. Bob actually drove the vehicle for delivery . Incredible above and beyond to make the buyer happy with no pressure. Bob actually drove the vehicle for delivery . Incredible More

Great experience with salesman. They have no problems showing you as many cars as possible. When we went to sign paperwork had to deal with a smart mouth finance guy. showing you as many cars as possible. When we went to sign paperwork had to deal with a smart mouth finance guy. More

Always excellent Service! Very knowledgeable and friendly.Will always bring my vehicles here for there service. Nice waiting area with good amenities. Very friendly staff. friendly.Will always bring my vehicles here for there service. Nice waiting area with good amenities. Very friendly staff. More

Even though the fuel pump failed on my 2019 Highlander, Mike, my service rep worked with me by keeping me informed on the status of the repair for my car. While it took a while for the parts to come in, b Mike, my service rep worked with me by keeping me informed on the status of the repair for my car. While it took a while for the parts to come in, both the repair and the recall were addressed (saving my an extra visit to the service center). I appreciate the use of the rental car during the period my car was unavailable. Also the folks at Thrifty Rent a Car were really nice and helpful when I came to pick up my car. More

Just once just once one time I would like to get my vehicle back as clean as you got it for service. I even had you wash it and it still came back with oil on the paint, and grease on the inside door h vehicle back as clean as you got it for service. I even had you wash it and it still came back with oil on the paint, and grease on the inside door handles. There is only one reason why I use your service dept and that is convenience I have purchased three vehicles from you and now about done with this. You need to follow Honda’s policy there service is excellent, that’s right I own a honda also. More

Just purchased a Used RAV4 from AutoNation Spokane Valley and worked with Michael with great results. We are from out of town 2/1/2 miles away. Michael and I emailed for two days back and forth figuring co and worked with Michael with great results. We are from out of town 2/1/2 miles away. Michael and I emailed for two days back and forth figuring costs and sending me lots of pictures. They even send an out the door contract. There are no hidden costs like other dealerships. What's on the internet is the no-haggle price. The only cost on top of that was states taxes and a single $150.00 closing fee. Two Toyota dealerships in Portland, Oregon added $6,000 worth of fees on the internet listing price so the low advertised listing price was a scam. However, AutoNation was upfront with their prices. Beautiful dealership. They were well organized, had the car detailed, paperwork ready for signatures, and even had the follow-up service appointments made in advance. More

Will not pre sell a vehicle to a non local. Even though they pre sell vehicles. Mike Mackey was the sales manager who stated this they pre sell vehicles. Mike Mackey was the sales manager who stated this More

Average to Below Average I just moved to Spokane from another community with a 2019 Camry needing its 5,000 mile check up. I was given conflicting information by different re I just moved to Spokane from another community with a 2019 Camry needing its 5,000 mile check up. I was given conflicting information by different representatives, I was told to come in early to get out early. I didn't get out until after they closed to the public. When I got my car back the passenger seat was rolled as far back as it can go, the back so set back as far as it can go, the head rest was repositioned to serve as a pillow, and the air conditioner was cranked all the way up and set at the LO setting. It was like getting into a meat locker and my gas tank, which I just filled, was down nearly a quarter of a tank. A very bad experience. More

My wife and I had a terrible experience working with Wayne at Toyota autonation. We were told the truck we wanted to look at would be ready multiple times. After we were told the truck was ready for us, Wayne at Toyota autonation. We were told the truck we wanted to look at would be ready multiple times. After we were told the truck was ready for us, we drove the 4 hour round trip to spokane only to find out that absolutely nothing had been done to it. The vehicle wasn't detailed and none of issues that the truck had were fixed yet (even though we were told they had been). I had also asked for the inspection report 5 times and they never gave it to me. They constantly pressured me to start the paperwork and Wayne was furious when I told him I didn't want the truck. He argued and basically told me every other truck make was junk. He also told me that the truck was in 9.5 out of 10 in condition. When I got to the dealership I found out that the truck had rust underneath, chipped hood with many tiny rusting spots, broken tailgate handle, broken canopy, dents and scratches, and no maintenance records . The vehicle was also very sunfaded. The biggest issue was that my wife and I were lied to multiple times about the exterior, interior and mechanical condition of the truck, and the car salesman was arrogant and very short tempered. We will never be going back to this dealership. More