AutoNation Toyota South Austin - Service Center

I do not recommend this dealership for service for the following reasons: 1) No courtsey shuttle. I had a 7 hour warranty repair. The work was at no cost, but the Uber ride to and from the dealership cos following reasons: 1) No courtsey shuttle. I had a 7 hour warranty repair. The work was at no cost, but the Uber ride to and from the dealership cost me over $50 2) Untrustworthy. My windshield had a flaw at purchase and needed to be replaced. At checkout, the service advisor provided specific and direct instructions not to use a car wash for at least a week because it could cause damage - the new windshield may not seat and seal properly. After completing the paperwork I was sent outside to wait for the car to be brought up. I waited for over 10 minutes and when the car arrived it was dipping wet - after just being washed. I informed the service advisor the car had been put through a car wash. The service advisor looked at me and said, "It will be fine, it's OK." I reminded him that he told me it could cause an issue with the new windshield it it were washed. The service advisor said, "It's fine. I said that yes, but it is really OK." Then the service advisor looked at me and said, "Anyway, what are you going to do, it's just human error and that happens all the time." As I indicated before, this service department is not trustworthy. 3) Not customer focused. In addition to the car wash issue, I waited for over 10 minutes for the car to be brought up. When I told the service advisor. He told me, "It hasn't been that long." It had been that long because I looked at my watch several time while waiting. I will not take my car to this dealership's service department again. Fool me once........... More

Excellent service. Kept me updated the whole time. I will definitely be back to this dealership. definitely be back to this dealership. More

I bought my 2008 Camry from AutoNation Toyota South Austin in 2008. Even though I live in far North Austin, I have brought my car here for routine maintenance and incidental other maintenance. My Servi Austin in 2008. Even though I live in far North Austin, I have brought my car here for routine maintenance and incidental other maintenance. My Service Rep, Epi Rodriguez, has been my go to person. I trust him and I believe he has always been straight with me. My latest appt was for inspection to get my inspection sticker and some other items. Since my car was not going to be ready for a couple of days, Epi talked with Keith Hennessy about getting me a loaner. Keith put me into a 2021 Camry SE. He went over the features and I was very impressed with him. I will probably get a new Camry next year. I will definitely go back to AutoNation South Austin, contact Barry Isbell (he was awesome and worked with me to get my 2008 Camry) and see what I can get. All of my experiences with this dealership have been very positive, from purchase to maintenance! More

Excellent experience with Mr. Gomez Also kept me informed on my needs for my vehicle on my needs for my vehicle More

Apt was completed and wait wasn’t too long. Service rep attentive. Service was good! attentive. Service was good! More

Service was quick and efficient. Always give realistic timeline for completion. Explained everything in detail timeline for completion. Explained everything in detail More

Took our 4Runner SUV in for battery replacement and overall check. Our service technician, Tony Do, was great. At all time, he communicated with us on anything that needs service. He checked with us f overall check. Our service technician, Tony Do, was great. At all time, he communicated with us on anything that needs service. He checked with us first and made recommendation before he starts on a job. More

The dealership was awesome but the service person could be a little more friendly period be a little more friendly period More

Tony Do was my liaison with the dealership.He could have Tony Do was my liaison with the dealership. He could have not been more helpful. I have had to bring my highlander in three times in the past month Tony Do was my liaison with the dealership. He could have not been more helpful. I have had to bring my highlander in three times in the past month for various reasons. He kept me up to date with all the processes and guided me in my choices with clear descriptions of possible choices. More

Easy to make appointments and a nice lobby while you wait. Service advisor was kind, helpful, and explained everything. wait. Service advisor was kind, helpful, and explained everything. More