AutoNation Toyota South Austin - Service Center

Not very impressed with this dealership, I took my car in for just an oil change and dropped it off the night before. The guy who was in charge of my car called and text me at 8am the following morning listi for just an oil change and dropped it off the night before. The guy who was in charge of my car called and text me at 8am the following morning listing off about $2000 worth of things that was wrong with my car. When I told him I just wanted an oil change he literally ghosted me and when my appointment time of 9:45 came and went I couldn’t get ahold of him at all. I had to wait until 3pm that afternoon after calling and texting multiple times to find out that my car was ready. Really disappointed in this type of service. More

Mr. Coy was very friendly & helped us with lots of patience. Awesome service! Thank you patience. Awesome service! Thank you More

Took my vehicle in for an oil change and was overwhelmed with all of the work that were highly recommended on my vehicle that is only a few years old. I felt pressured to say yes and received a large unplan with all of the work that were highly recommended on my vehicle that is only a few years old. I felt pressured to say yes and received a large unplanned bill. I think it would be good to get better warning a head of time so it can be better planned out. I don't think this was necessarily the Service specialist' fault. He was helpful but the dealership prices are significant. More

Based on my last experience I thought this was going to suck. This is my first non premium vehicle in 10 years. So I’m used to Mercedes level of service. My first here it was a terrible experience. I have suck. This is my first non premium vehicle in 10 years. So I’m used to Mercedes level of service. My first here it was a terrible experience. I have to say my service advisor was great and friendly this time. Car was in and out for oil change and first service under 45 mins. Good work! More

Eric and Keith Hennessy were very helpful in getting my car tuned up. I have been getting my car serviced here for about 10 years and they are always very professional. I liked the fact that you can now te car tuned up. I have been getting my car serviced here for about 10 years and they are always very professional. I liked the fact that you can now text with your service representative. More

Auto nation Toyota has always been a great dealer offering excellent customer service from sales to service offering excellent customer service from sales to service More

They are professional, courteous on time. Do work in a timely manner. Would recommend dealership. Do work in a timely manner. Would recommend dealership. More

Super service. I was a walk-in with an emergency situation and not only did they squeeze me in, they had me on my way relatively quickly. I have always had excellen I was a walk-in with an emergency situation and not only did they squeeze me in, they had me on my way relatively quickly. I have always had excellent service at this dealership. More

Had service visit on my landcruiser. There was a mark on the bumper. I pointed it out during a pause from the courtesy 25k to the non ESP covered brake work performed. When I picked There was a mark on the bumper. I pointed it out during a pause from the courtesy 25k to the non ESP covered brake work performed. When I picked it up, mark was gone… but when I got it home I noticed paint chips… texted advisor to find out from surveillance what happened… got no response… More

For first time visitors, it's hard to tell what to do for service. I parked and went inside and was instructed to go outside and pull into service canopy. After being guided in I was asked if I had an appoin service. I parked and went inside and was instructed to go outside and pull into service canopy. After being guided in I was asked if I had an appointment and then waited about 20 minutes before I was approached again. I was not told another person would be with me. After I was called that my vehicle was done. I went inside again and told to find the service person for my vehicle, which was not told to me initially. I had to flag down a worker give him my information and was then told whom to see. Going inside service counter, check out was quick and convenient. I'm sure next time will be easier now that I know. More