AutoNation Toyota South Austin - Service Center

It took autonation nearly 3 days to diagnose the issues with my vehicle. The representative was friendly and did what he could to help the process and ease the situation but obviously there was some miscom with my vehicle. The representative was friendly and did what he could to help the process and ease the situation but obviously there was some miscommunication about when they were able to get my car in and how long it would take. I waited in the lobby for 5-6 hours before I was told they would need to keep my car over night, and then I had to make the effort to continuously check on the progress of the diagnosis after almost 2 more whole days. More

Eric was amazing, he got me in and out with the car I want, Lauren in finance was amazing too, 10 stars ❤️❤️❤️ want, Lauren in finance was amazing too, 10 stars ❤️❤️❤️ More

The service center was so helpful and kind. I had to take my car in to get some issues resolved after buying it at a different Toyota location. I wanted to be mad but Aaron made the process sm I had to take my car in to get some issues resolved after buying it at a different Toyota location. I wanted to be mad but Aaron made the process smooth. I had to leave my car for several days which was tough but otherwise I can't complain! More

The Service Center ay AutoNation is great. Easy to deal with. I get in and out with no hassles. Tony Do is excellent to work with. Easy to deal with. I get in and out with no hassles. Tony Do is excellent to work with. More

I had to wait for quite a bit prior to getting the car in for servicing, all while I watched a lot of service people spending a lot of time moving cars around on the lot. Seems like there could be a better s for servicing, all while I watched a lot of service people spending a lot of time moving cars around on the lot. Seems like there could be a better system. All was good once we got in for service. Need to get the snack machine fixed. Loved that the sales people are in desks in the waiting room. They were quite helpful. I wanted to buy a RAV4 Prime and they shared that it would likely be a multi-year wait. More

The staff here went above & beyond to ensure they delivered exceptional service on my RAV4. I needed a lift gate replacement & Tony Do kept me updated over the course of a few months until my parts a delivered exceptional service on my RAV4. I needed a lift gate replacement & Tony Do kept me updated over the course of a few months until my parts arrived. Jason Alves made sure I wasn’t without a vehicle while mine was under repair, & made great effort to find me an available loaner vehicle. Greg made sure the the loaner vehicle had a full tank of gas & helped me connect my phone to CarPlay so the transition was seamless. Everything about my experience was delightful, with a quick turnaround time from start to finish on the repair. Thanks to everyone for the great on-going communication & customer service! You helped ease the stress of my already chaotic week. More

Checked in a little after 8:00 am, checked out a little after 9:00 am. That's one hour, for a job that takes way less. It seems they overbook a little too much. This visit included a multi-point inspect after 9:00 am. That's one hour, for a job that takes way less. It seems they overbook a little too much. This visit included a multi-point inspection, but shortly after I left, one of my tires was low on pressure, and I found (when my butt started to freeze) that my AC was reset to the lowest temperature setting. This has actually been one of the better visits; my car is still under the Toyota complimentary maintenance. The service advisor was nice enough, but I think the company needs to do a better job of quality control, which seems nonexistent. More

It's always been a pleasure to go to this dealership everyone there is very pleasant they assist you real quick he or she lets you know what's going on with your vehicle anytime you ask. Thank you! Keep everyone there is very pleasant they assist you real quick he or she lets you know what's going on with your vehicle anytime you ask. Thank you! Keep up the good work. More

Been going to Art in service for YEARS! He has always been both kind and courteous. We appreciate him as our service advisor. He is a great anchor for your staff. :) He has always been both kind and courteous. We appreciate him as our service advisor. He is a great anchor for your staff. :) More

The service was excellent, I like the fact that I was treated with great respect by everyone working, All of my questions and concerns were answered. treated with great respect by everyone working, All of my questions and concerns were answered. More