AutoNation Toyota South Austin - Service Center

Carl was great! He was nice, understanding, and so helpful! Overall a great experience! I love Toyota! He was nice, understanding, and so helpful! Overall a great experience! I love Toyota! More

Even with an appointment made weeks in advance, AutoNation expects the customer to wait for 3 hours for an oil change. I hate coming here. AutoNation expects the customer to wait for 3 hours for an oil change. I hate coming here. More

AutoNation Toyota is where I like to take my car but unfortunately being a single parent sometimes can be hard on my budget and after I couldn't afford them this last year. I am so grateful to their sal unfortunately being a single parent sometimes can be hard on my budget and after I couldn't afford them this last year. I am so grateful to their sales force because they still contact me for their specials. The wait is always long but honestly, I always take work with me to work on and pass the time. More

It was extremely difficult to communicate with the service department and the service adviser. Called numerous times and left messages, text also. Never got a reply. I had questions. Finally got an au service department and the service adviser. Called numerous times and left messages, text also. Never got a reply. I had questions. Finally got an automated text that my vehicle was ready. I own and manage a retail services company and have learn in my 35 years in business that communication with the customer is the most important marketing tool available. Leaving messages (that are not returned and automated response is not good communication! Best customer service, ANSWER the dang phone or at least return the call! When I went to pickup my vehicle, I waited for over 20 minutes in the advisers office and not one person even acknowledged me. Finally I went and ask someone if I could get some help. Turns out that MY service adviser was MIA. Found out later that he had left for the day. If you see a customer standing around for over 20 minutes maybe someone should ask if they need help??? I have recently purchase a 2022 Tundra and this is my first interaction with AutoNation and to say the least -Not a satisfied customer. And while I am at it, the Toyota App and on board compute SUCKS! I am pretty tech savvy guy and it was the worst program I've ever seen. 1/2 star!!! I would have rated a one star but the drop off process and the nice gentleman that finally helped me were OK. More

I'm not really sure how to rate this service because of another issues that pertains to the visit. 1st of all my vehicle did receive the attention it needed. The issue was resolved however my concern is th another issues that pertains to the visit. 1st of all my vehicle did receive the attention it needed. The issue was resolved however my concern is that not only was my gas on empty upon pick up (literally the gas light was on) and that is not how I left it. The are 30 miles on my vehicle that are not adding up. When I dropped of my vehicle the mileage read 7,526. Upon pick it it was at 7,556. Another small detail the passenger front seat was reclined more than normal. I fully understand that my vehicle might have needed to be driven to look at the issue and fix it but not 30 miles. More

Art Gomez is professional and an excellent service advisor. He always answers any questions I may have Nancy Garrett advisor. He always answers any questions I may have Nancy Garrett More

Service was completed in a timely manner. The waiting area is comfortable. I can always depend on a job well done! The waiting area is comfortable. I can always depend on a job well done! More

Great Communication, Service did not take long, always great service . Thanks Alex Soto for the friendly and prompt service. great service . Thanks Alex Soto for the friendly and prompt service. More

Explained what was needed and why it was needed and Why friendly staff fast turnaround friendly staff fast turnaround More

Have had my cars serviced at Toyota for 20 yrs. Always been pleased. Art Gomez is the very best. Totally trust him! Always been pleased. Art Gomez is the very best. Totally trust him! More