AutoNation Toyota South Austin - Service Center

I always bring my RAV4 to AutoNation Toyota South Austin for service. Epi is awesome! He is always kind, and professional. He takes the time to answer questions and updates me on everything at the end of th for service. Epi is awesome! He is always kind, and professional. He takes the time to answer questions and updates me on everything at the end of the service appointment. I also like the text updates I get via the service tracker. Thank you! More

It is easy to make on line service appointments through their web site. The service coordinator, Art Gomez, is excellent on keeping me up to date on issues, if any, with the cars I have in for service. their web site. The service coordinator, Art Gomez, is excellent on keeping me up to date on issues, if any, with the cars I have in for service. More

Walked in for an oil change and service was completed in know time and very satisfied know time and very satisfied More

Jax is the reason why I’m giving a good rating because yall took too long and she was super kind and communicated very well with me. yall took too long and she was super kind and communicated very well with me. More

Been using this dealership for all things Toyota for more than 15 years. Exceptional in all they do. than 15 years. Exceptional in all they do. More

Oil change got lady adviser, with several error happened from bigging and the end is a bad experience on this visit. Wish won't get her next time when Vehicle service. from bigging and the end is a bad experience on this visit. Wish won't get her next time when Vehicle service. More

Sammy went above and beyond helping me figure out how to connect my maps to the Toyata Display. He wasn't even my sales guy but after 40 minutes we celebrated when we figured it out. Thank you Sammy connect my maps to the Toyata Display. He wasn't even my sales guy but after 40 minutes we celebrated when we figured it out. Thank you Sammy More

This was my third routine service (15K) at AutoNation Toyota South Austin and the third disaster in regard to speed of service. My first routine service (5K) took six hours while they knew I was waiting Toyota South Austin and the third disaster in regard to speed of service. My first routine service (5K) took six hours while they knew I was waiting in their lounge! ! The second routine service was only slightly less painful taking an unacceptable 3 hours. On my recent third routine visit, which was basically a tire rotation and general check of the vehicle, it took over 3.5 hours while I waited once again in their sterile waiting room. I spoke to a service manager who said they are aware of the problem. He admitted they knowingly over schedule even when customers schedule an appointment on the phone with a live customer service representative. My warning is not only for those customers who must remain at the dealership while their vehicle is serviced but also for those who buy their vehicle from AutoNation South Austin with an extended warranty. My extended warranty locks me into having to have that work performed at AutoNation. The lack of speed in service shows a total lack of respect for their customers’ time. I regret buying my truck from this dealership, especially with an extended warranty. I have called another dealership in another city who said all their routine visits are completed in an hour or up to 1.5 hours if they are really busy. I will go there next time and anticipate that they have won my business. My wife and I have been driving Toyotas exclusively for more than 30 years and purchased several cars from AutoNation South Austin. They unfortunately have lost my loyalty. More

As always, Art put considerable effort into a challenging fix for our 2001 Tacoma. We have two Toyotas serviced at AN and are always happy with the results. fix for our 2001 Tacoma. We have two Toyotas serviced at AN and are always happy with the results. More

First time there. Service attendant was friendly. Job was for 3hrs, but took 5hrs.-waited at dealership-very long wait. Overall, satisfied with the service and no issu Service attendant was friendly. Job was for 3hrs, but took 5hrs.-waited at dealership-very long wait. Overall, satisfied with the service and no issues to report. More