AutoNation Toyota Pinellas Park - Service Center

Always a pleasure to have my car [2017 Camary] serviced at AutoNation Toyota Pinellas Park ! serviced at AutoNation Toyota Pinellas Park ! More

The young lady, Toby at the service/parts desk went out of her way to be helpful. She saw a long li e for parts so jumped in to help her coworker and assisted me that included coming to see what I needed o of her way to be helpful. She saw a long li e for parts so jumped in to help her coworker and assisted me that included coming to see what I needed on my car. She was kind and personable and professional. She is a real gem and whatever you are paying her is not enough. More

I’ve been coming there for almost a year now and every one has been great and pleasant and the waiting time isn’t bad at all,Great Job! one has been great and pleasant and the waiting time isn’t bad at all,Great Job! More

Great honest service with fair prices. Jobs completed in timely manner with courteous staff and nice waiting room Jobs completed in timely manner with courteous staff and nice waiting room More

A very pleasant experience with everyone, especially my service writer; ‘Hope’. My friends who have Toyotas, have the same high opinion. service writer; ‘Hope’. My friends who have Toyotas, have the same high opinion. More

Ms. Hope Peterson is always friendly, knowledgeable, and gives great service. I will schedule with her in the future. gives great service. I will schedule with her in the future. More

I bought my car here and got it service here a dozen times from routine oil change to tire and battery purchase. On Monday 11/14, when I started my 2018 Toyota Camry with 33000 miles on it, the SRS malf times from routine oil change to tire and battery purchase. On Monday 11/14, when I started my 2018 Toyota Camry with 33000 miles on it, the SRS malfunction warning came up and said to visit dealer. I didn't have time so I took my other car to work. Wednesday morning I started the car after it sat unused for two day. The SRS malfunction air bag is gone and the car drives normally with no warning. Since I had time, I drove to the dealer and got there at 8 am and asked if the SRS warning would be in memory and if he could scan it. The service advisor asked me the mileage and said since I don't have an appointment, it'll be about 4 hours before they could get to it. I said that's fine since they call Lyft for me and gave me a ride home. At 11:55, the service advisor called me and said the technician pulled a code B1780 and to my surprise, it points to a passenger seat. I was expecting the driver seat since the seat belt light won't turn off even though the seat belt is fastened. He asked me if anybody was sitting in the passenger seat when the lights went out. I told him no since I am the only one in the vehicle when that happened. So he said he'll call me back to update and that's all the technician wanted to know. Fast forward to 4:00 pm and I haven't heard back from the service advisor so I called customer service to ask for my service advisor since I do not know his name. I was not given any paperwork when I left the dealership at 8:20. At 5:23, the service advisor called me back. He said the technician said that he can replace the ECU but there's no guarantee that the light might not come back. He also said the seat railing is broken to my astonishment. I pressed him and said you are telling me that the passenger seat is now a safety hazard and now can't be properly secured? He said no, the railing that is attached to the seat is broken. I asked him, is this a safety risk since the seat is not secured. He said no, there is no safety issue with it. I'm scratching my head at this point. He said the technician recommends replacing the front seat adjuster and that will involved 4 hours of labor? I asked him what does this have to do with the SRS warning. He couldn't give me an answer. He said if I do not want to replace the passenger seat adjuster, I just have to pay a diagnosis fee. Of course now I'm confused. I did not authorize any work beyond scanning to see if the code still exist in memory. Without my authorization and of course no paperwork for me to sign, the technician removed to front passenger seat to test the electrical connection under the seat and everything was within spec. Also the SRS and airbag is covered under Toyota 5 years and 60,000 miles warranty. I am assuming that's why they proceeded to do the work on my car without giving me any paperwork or informing me on what they plan to do. He also said the seat adjustment that moves the seat higher and lower is also not working. This is not the seat recliner or the lever that pulls the seat forward and back. I used that seat height adjustment on Sunday on my trip to Disney. It was working fine. And now after they removed the seat and put it back, it is no longer working. Of course I can't prove to them that it is working before I visit the dealership. Maybe somebody can fill in on the seat removal process and if there is anything the technician needs to do to avoid breaking the mechanism. So I went back to retrieve my car refusing to pay any diagnostic fees since I was never informed of any fees or any work to be done on the car besides scanning for an SRS code which is covered by the 5 years/60,000 miles warranty. The manager finally released the car but took no responsibility for the broken seat height adjuster. I bought my 2018 Camry SE from this dealership. In the dozen times that I visited the service department, I never had a problem. And that's why I'm giving them 2 stars because any technician can have a bad day. At least give the customer possible explanations. So learn from my experience and make sure you show the service advisor that all seat functions are working on both sides. More

When purchasing our car we were told we would have our oil change every 5000 miles. I took my car in for the 5000 mile oil change and they tell me it is now every 10000 miles or 1 year. Also, I was char oil change every 5000 miles. I took my car in for the 5000 mile oil change and they tell me it is now every 10000 miles or 1 year. Also, I was charged $38.50 for labor? so I called my rep (Lori Dezern) and left a message to call me back. What labor? It is now the next day and I still haven't received a call. I had mud guards installed. The fronts were on except for the bottom attachment. The backs needed the whole installation. Partially my fault, I should have said the bottom attachment needed installed on the fronts but I need the two plastic clips that I provided. I was in a hurry so I didn't ask about the charges on my invoice More

Very friendly, honest, & helpful! I tried to use a coupon for a synthetic oil change and the service gentleman informed me there was no charge due to my warranty. My last time there I I tried to use a coupon for a synthetic oil change and the service gentleman informed me there was no charge due to my warranty. My last time there I had paid. More

Having been in management at an auto dealership I know that Laci is an asset to AutoNation. She is a true professional. Being very knowledgeable and friendly. that Laci is an asset to AutoNation. She is a true professional. Being very knowledgeable and friendly. More