AutoNation Toyota Pinellas Park - Service Center

Service dept went above and beyond to take care of me and get me back on the road quickly get me back on the road quickly More

I recently took my vehicle in for maintenance and while some of the staff was friendly and accommodating, the employee specifically assigned to my vehicle was not. I have a baby so using their shuttle serv some of the staff was friendly and accommodating, the employee specifically assigned to my vehicle was not. I have a baby so using their shuttle service wasn’t much of an option as he requires a car seat to be installed. Instead, we stayed at the dealership while my vehicle was serviced. After a couple hours he finally took a nap and shortly after, the employee approached me to show me how to decline additional services recommended via text. She unintentionally woke my son, which is fine, but when she checked me out she was rude, short with me, and not even the least bit understanding that my son was crying at the most inconvenient moment. She just rushed me to check out and seemed bothered that I had questions or that I was trying to calm my son in the process. The quote sent via text for that day’s service was $50 below the actual price, so I asked for an itemized receipt and she rudely responded that the $50 was tax.. I’m sorry, what!? There’s no way I’m paying $50 in tax on an oil change. Then she claimed it was shop supplies. I’m not upset about the cost, but her shortness with me and lack of understanding that my child was crying was rather annoying, to say the least. I expected better customer service from Autonation Toyota. Unfortunately, I don’t think I’ll be returning for my next service. More

I have been servicing my cars at this dealership for many years and the service has always been excellent years and the service has always been excellent More

Oil change process - drop off with Reservation was 1 hr 45 minutes. Clearly stated at drop off I had an hour to 75 mins max. The dealership offered Lyft to/from home which is 20 min each way. Excluding 45 minutes. Clearly stated at drop off I had an hour to 75 mins max. The dealership offered Lyft to/from home which is 20 min each way. Excluding 20 min drive there (drop off) and 20 min drive home (after pick up). Felt waiting was more efficient and allowed me to work at dealership - can’t work from lyft as rider without WiFi. My rep clearly had to push the techs to stay on schedule. Ended up rescheduling conference calls that required me to lead the meetings (sharing screens) that I couldn’t accomplish while driving or as a passenger. The checkout process took longer than necessary because the repair database was down. The vehicle serviced has only been serviced at Toyota in AZ, CA, OR and FL. With Toyota being a multi national company - have to believe they have better redundancy with their database access. The batter needs to be replaced on the next repair, the battery in use is from auto zone - I replaced it in the Grand Canyon since the closest dealership was over an hour away and couldn’t accommodate me the following day due to being fully built booked. The issue is the ambiguity of the recommendation to replace the voltage is 70% with no mfg recommendation to replace once battery only holds 50% of charge or whatever. As well as the vehicles operate with few repairs needed - clearly ambiguous recommendations are solely a revenue driver. Similar to the 5,000 mile oil changes. The factory delivered oil change is 15,000 miles (new or used certified by Toyota) yet every dealership recommends 5,000 oil changes again it’s only for revenue not to truly service customers honestly. More

Good communications from start to finish. Efficiently run place, so not waiting around for hours wondering where your car is. Efficiently run place, so not waiting around for hours wondering where your car is. More

Ryan stepped in as my assigned service manager was on vacation. He did a great job and got me in and out quickly and every thing was done correctly. vacation. He did a great job and got me in and out quickly and every thing was done correctly. More

Worked with Christie Marin-Torres. Her communication was great! She answered all my questions and worked with me to make sure the service was completed satisfactory. Her communication was great! She answered all my questions and worked with me to make sure the service was completed satisfactory. More

Great service experience with Gary as always. I will be back with my Tacoma in a few weeks. I will be back with my Tacoma in a few weeks. More

My experience at AutoNation Toyota Pinellas Park, was amazing as always! I needed an oil change, new tires and my AC needed, some TLC! I'll have to say Asst. Service Manager Miss. Hope Peterson went abov amazing as always! I needed an oil change, new tires and my AC needed, some TLC! I'll have to say Asst. Service Manager Miss. Hope Peterson went above and beyond to get my 2012 Toyota Tacoma running great! Hope took care of all of my needs and was beyond professional. Hope is a genuine and professional asset to AutoNation Toyota! Thank you again Hope! And thank you AutoNation Toyota as well as all of your staff for taking care of all my needs! Sincerely Erik D. A loyal customer! More

Great service, quick and no sales pressure. The in and out time was about an hour and better than previously-good job. The in and out time was about an hour and better than previously-good job. More