AutoNation Toyota Pinellas Park - Service Center

Parts prices TWICE the cost! I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP H I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP HERE! More

Three strikes and you're OUT For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my req For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my request. The overall "mood" appears to be rabid about excellence in their overall customer service (signs on the wall for how important they want to make you believe it is), but when I called several of the "survey" people that were so persistent in bothering me post-service for help in getting the issue at hand corrected, I was basically told, I cannot help you. A suggestion for you.... Maybe you need to eliminate some of these useless survey people who pester you for wanting to have you tell how wonderful you are, and invest in training some of your techs to READ THE INSTRUCTIONS IN THE SERVICE REQUEST, AND DO NOT AD LIB ND PUT IN WHAT YOU JUST HAPPEN TO HAVE ON HAND. I will need to return to this pathetic dealership when the part they tossed and swapped out, at the expense of my personal time, to make what I had, right again. As they say in baseball, 3 strikes and you're out applies here. I will never be coming back to this Toyota dealership for any reason, AFTER they replace the part they messed up on. More

service Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuu Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuum that I did not get when I recently returned. More

good service! We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are bringing our other vehicle in next week. More

SERVICE DEPT CONFIRMED EVERY BAD STEREOTYPE ABOUT DEALERS First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as diagnosed by a Pep Boys), he insisted they could do a better job, but wasn't sure if they had the part. When I asked if he could look it up, he said it could be any one of 80 different models, which to me sounds like scanning 2 pages of text to get a quick idea of how many of these parts they stocked, but he seemed to think that was an impossible, unknowable task. I decided to take my chances. We walk into his office. More waiting. He tells me it will be AN HOUR to look at my car. Pep Boys did it in 5minutes. But fine, because they have a shuttle. When he's finally done entering things, he points me to the service desk and says, "tell them you need a shuttle." This is not service. I'm leery this visit is still a good idea, but proceed. I waited 40 minutes for the shuttle, so when I was finally paged I found Drew to ask when my car would be "diagnosed." He said he'd have to check. I waited. Finally he got up and meandered toward the service area. More waiting. Finally, I walked toward the door to see what was going on, AND HE'S CHATTING W SOME DUDE WHO'S SITTING THERE SMOKING. He tells me it'll be a half hour. "Or 20 minutes?" I wonder, since he's wasted 10 in this process. In any case, I go for the shuttle. I'm not dropped off 10 minutes when I get a call, "your vehicle is ready." He quotes a price that's almost 50 percent higher than PepBoys. No thank you. I ask if he can send the shuttle, HE TELLS ME TO CALL THE DESK. Guys, this is service 101 here. Except for the actual shuttle driver, who was a peach, your entire team showed zero urgency, and little interest in service for me or my vehicle. You wasted my time and money. Never again. One star is too many. More

BEWARE: This dealership service Dept will rip you off! Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town that did not have a Toyota Dealership. AutoNation Toyota' mechanic opened the hood, took one look at the non-Toyota parts and gave an estimate of just under $2,000.00 for the repair. (Everything non-Toyota had to be replaced - regardless if it was working or not.) Took my Toyota to Crown Buick and they repaired it for $750.00 This was a year ago and my truck A/C is still running super cold. This is not the first time, but it is the last time that I attempted to give this dealership a chance on giving a sucker an even break. They are too big and too impersonal to care about anything except the profit margin in their favor. To add insult to injury, after it was all over, a customer service follow call was made to me to ascertain how happy I was with their service. I said, "Really, are you kidding?" Can't you read that I did not accept the service and left?" She then looked at the estimate of repairs and said, "I don't blame you." More

If you're going to need service buy your car elsewhere. The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minute The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minutes early that it's going to be hours before they can service your car. Was told by the "red shirt" "You made your appointment this morning" as if it's less important than an appointment made weeks ago. You service department made the appointment. Don't make appointments unless you can get to the vehicle! I asked to see a manager, was told there are none available at the entire Autonation complex, was told "they are in meetings". I have 2 or 3 prepaid $50 or $60 service coupons that I am forfeiting because your service department sucks and I will never be back. Also when it's time to purchase new vehicles our entire family will be looking elsewhere. Others in family have also had issues. YOUR SMUG SERVICE ADVISOR WASTED 2 HOURS OF MY TIME TODAY BUT NEVER AGAIN!!!!!!! More

I would give the rating an F or 0, but 1 is the lowest allowed. My service repair was done incorrectly & additional trip & time off work was required to get it redone. I went to Autoway Toyota Pinellas allowed. My service repair was done incorrectly & additional trip & time off work was required to get it redone. I went to Autoway Toyota Pinellas Park for diagnosis/repair of my Toyota Tundra running hot (3/4 on temp gauge), made appointment via internet for 7am & arrived on time. It was determined I needed a new thermostat & also had the rear brakes adjusted/lubed/cleaned. Total time spent waiting 3.5hrs+. Well, that evening I ran some errands & when I got home noticed coolant leaking & popped hood to find that the lower radiator hose to the thermostat was put on backwards & had been rubbing on the drivebelt/compressor causing the hose to be cut open, leaking coolant on the engine, etc. I had to take day off from work the next day & called first thing to have vehicle towed back to the dealership. Spent another 5 1/2 hrs from time of call to towing company (7am-12:30) until I made it out of the dealership again. Of course all I got was an apology & no compensation for my troubles & missed day of work. I thought taking it to an authorized dealer meant quality service from superior trained technicians, quite the contrary, they can't even do a basic radiator task that a blind monkey could have done. I knew I should have just done the work myself like I normally do (I am a competent diy'er). Stay away from them as there are better non-dealer mechanics with better skill set & level of service. More

Although the cost of service seems a bit high at times, I've found that this dealership does a good job with maintenance overall. My main complaint is that the service/maintenance menu and prices at their I've found that this dealership does a good job with maintenance overall. My main complaint is that the service/maintenance menu and prices at their on-line website are not accurate nor up-to-date. At my last service appointment, the service manager could not find the service package I had found and requested on-line. He had not reviewed my car's service history and was pushing me to authorize services that (in hindsight) were not due or needed. More

II have used this dealer for 15 years. I had a service issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue issue in April where I paid over $1,000 for a repair. The service did repair the issue I was having with my car. I returned the car to have the issue fixed. The service manager said I had to pay another $400 to fix the issue. When I spoke with Andy Spenik the manager on duty explaining that I did not believe they fixed the issue in the first repair, he was multi-tasking and entering informational the computer on another client rather than talking with me directly. This unprofessioanl behavior is not acceptable. I cannot believe that this auto dealer believes the best way to treat its customers is in this rude manner. When I pointed out that he was not even looking at me when I was speaking to him, he said he was multi-tasking. It was obvious that entering the other client's information (who was not standing there) was more important than speaking to a client who was stadning in front of him, It is unfortunate that this is the type of service this dealer provides to it's clients. Based on this experience, I will take my business elsewhere where maybe the Service Manager will take a minute to time discuss an issue with a paying client. I hope the manager of the dealership opens his eyes to the way his staff is treating clients. I can only hope that Scott will take some time to address his service issues before he loses more loyal clients. Update: After I posted these comments about my experience at Autoway Toyota, I spoke with the general manager of this company. He agreed to make the repairs on my car and I did not pay any additional money for the repairs. More