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AutoNation Toyota Pinellas Park - Service Center

Pinellas Park, FL

4.6
1,628 Reviews

1,628 Reviews of AutoNation Toyota Pinellas Park - Service Center

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March 08, 2022

everyone was smiling and pleasant. they took there time with me and explained what the process would be. More

by afelix18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
maier, edward
Mar 11, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2022

Gary Pinninchi , my service writer was outstanding! Always nice and courteous. He is a pleasure to deal with. More

by Bill Pray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gary Pinninnchi
Mar 08, 2022 -

AutoNation Toyota Pinellas Park responded

Hi Bill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 07, 2022

The oil change, tire rotation, and recall notice was done perfectly. If the service department was the only thing rated. I would give them six stars out of five. However, the sales department was harassing. More

by Osprey225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hope
March 07, 2022

New to area this was my first visit to Auto Nation Toyota for my scheduled maintenance and I wasn't disappointed! From scheduling to working with Hope Peterson, my customer care advisor, the process was seam More

by jgsomers1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hope Peterson
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Pinellas Park and we hope to be of service again in the future.

March 07, 2022

I was pleased with the results and Christie made my time there less time than i had requested as i had to go to a memorial service. Thank you Christy More

by charlesgilmette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

March 07, 2022

Every time I go I think I'll give it another try. I will not again! Appointments mean nothing. I have 2016 with 21,000 miles. The first thing that happens a salesman comes flying over to make me a gr More

by glamour
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (727) 231-1423 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Mar 30, 2022 -

glamour responded

I have a 6 year old Rav 4 with roughly 21,000. I know you want to buy her back. I brought her in for service on 03/03/22 instead being greeted by an adviser, I was greeted by a salesman. When someone says no they should walk away. Every time I bring her in for service a salesman tries to whisk me off. Once I was in tears. No more, I now say give me your card and if I decide to buy I'll call you. This salesman returned with his card and a deal good for 72 hours. He then asked me what day I was born in January to which I responded how do you know my birthday is in January? He said I know everything about you. Very comforting for a single woman and this day and age of identity theft. He then told me his birthday is January 16th, who cares? Then the adviser comes, I don't know why I made an appointment every body just moves up in the line they're in. She explains that she doesn't take people to her desk anymore and she takes pictures and sends me to waiting area. She finds me and I agree to about $2100.00 of work and was told it would be done at 4pm. At 4:15pm I began to shake. I found my "advisor" and she was checking in other people but assured me my car was ready and she'd be right with me. At 4:30pm I went to register she said she couldn't help a man offered to help and got my slip. I then tried to buy a year's worth of service, the cashier said it was above her paid grade and I had to speak to my "advisor". By the time I left I felt harassed, lied too and desperate for a healthy meal. No customer service. Today I called the dealership to talk to the General manager per email, there is no prompt for this nor was I given a name. The person that answered the call said she didn't know where to direct my call yet another problem. She finally sent me to a vm. I have purchased 4 cars here. I will not buy another nor will I bring my car in for service.

March 07, 2022

Excellent customer service but the wait is often more than the promised hour for standard oil changes. More

by nsylvain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 07, 2022

Excellent customer service. The appointment scheduling was easy. Personnel was friendly and courtesy transportation to and from my home is an added bonus. More

by Patd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General manager and service manager
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 07, 2022

Our service person was very professional and polite. Since we arrived to the time we departed he was very respectful and my wait was not very long. More

by foliveir5824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 10, 2022 -

AutoNation Toyota Pinellas Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

March 06, 2022

Jonathan was our service rep and did a great job. I was in and out n 40 minutes More

by jimmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 08, 2022 -

AutoNation Toyota Pinellas Park responded

Hi Jimmiller, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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