AutoNation Toyota Pinellas Park - Service Center

Hope was my service rep and she made the process effortless. She was friendly and worked to make the process as seamlessly as possible. I did receive two calls, one from a sales rep asking if I woul effortless. She was friendly and worked to make the process as seamlessly as possible. I did receive two calls, one from a sales rep asking if I would like a quote on my car, and someone asking if I need any additional service needs. Although I do not like a hassle experience, I view this experience as hassle-free. Thank you Auto Nation. Now, a review would not be a balanced review without some criticism for improvement. Although I do not frequent AN often, I was disappointed to see they discontinued donuts. Without donuts I did not want to hangout. Usually I walk around the show room looking at the new cars but without donuts I did not feel like sticking around. Something to think about. I will see you again when Toyota offers zero percent financing once again. One last thing. When I dropped off my car I noticed the service department was full of employees but not once did someone suggest how long I was to wait for Matthew or where to wait. After waiting 5 to 10 minutes I left. Have a great day! More

All of the employees that I spoke with were professional, courteous, friendly, and knowledgeable about my car problem. courteous, friendly, and knowledgeable about my car problem. More

I stopped in to have my oil changed and tires rotated. I made the appointment that day for the afternoon, they took my car right away and had it finished within the hour. I love my car and the service dep I made the appointment that day for the afternoon, they took my car right away and had it finished within the hour. I love my car and the service department there. More

Chris was outstanding and went above and beyond walking me through the service process. He even had a hug for a recent widow who had no idea how to deal with dealer service centers. Thank you to all the me through the service process. He even had a hug for a recent widow who had no idea how to deal with dealer service centers. Thank you to all the folks at Autonation. More

Ryan, the service adviser was very helpful and got my car fixed in a timely manner. I thought my bill would be expensive but he said it was a minor issue that he has the part in stock and got to replace it. fixed in a timely manner. I thought my bill would be expensive but he said it was a minor issue that he has the part in stock and got to replace it. The bill was reasonable. Thanks, Ryan. More

I had an 8:30am appointment for an oil change. (new car so have a few free oil changes). Upon arrival I was told it would be an hour as it was very busy. I accepted that as I had plenty of time f (new car so have a few free oil changes). Upon arrival I was told it would be an hour as it was very busy. I accepted that as I had plenty of time from 9:30am to make it to my doctor's appointment. But come 10 am the car still wasn't ready. I asked my service advisor how much longer and she was to check. Being very busy it was a while before she could tell me where the car was in the process. Finally about 11am (2.5 hours after arrival) I asked again and shortly there after I was told it was ready- was told to go outside. Then they couldn't find my keys... for over 10 minutes. Now I was a bit worried. Finally it was determined my car was NOT ready yet, but that it would be another 10 min. ~11:30am. I finally got my car after 3 hours for a simple oil change. I'd rather pay for an oil change. On the positive side- the people were nice about it...but somewhere along the way the organization lost sight of scheduling to suit the customers. More

It was all right… Thought it took a little longer than what it should just for an oil change and a tire rotation especially when I did have an appointment it still took an hour and a half, but it was all what it should just for an oil change and a tire rotation especially when I did have an appointment it still took an hour and a half, but it was all right More

Excellent Service Experience Service Representative Ryan very thorough and worked best deal available for me Im disabled veteran retired usaf and appreciate the outstanding customer service very thorough and worked best deal available for me Im disabled veteran retired usaf and appreciate the outstanding customer service More

Picked a low volume day to service my 2003 Tundra oil change. The pre information flow went smoothly before going to the garage. change. The pre information flow went smoothly before going to the garage. More

Asst. service manager was not to helpful. Need to ask for service manager to get my problem solved service manager was not to helpful. Need to ask for service manager to get my problem solved More