AutoNation Toyota Mall of Georgia Service Center

Great service advisor. Repair wait time is an issue. Car pickup and delivery had unfortunately been discontinued. Repair wait time is an issue. Car pickup and delivery had unfortunately been discontinued. More

Business was quick, easy, friendly, and efficient. Don't know much about cars so having everything taken care for me in a simple enough manner is always good. Don't know much about cars so having everything taken care for me in a simple enough manner is always good. More

Alan is great, we had a problem with a tire warranty and he made it right he made it right More

Extremely high on customer service, honest communication, knowledgeable. The dealership is very clean and everyone is courteous. knowledgeable. The dealership is very clean and everyone is courteous. More

Brought our 2013 Highlander in for a fix on back hatch that was not opening smoothly then would not stay open. Dropped the car off for an early appointment @ 7:30am on Monday, received an automative text that was not opening smoothly then would not stay open. Dropped the car off for an early appointment @ 7:30am on Monday, received an automative text it was checked in right at 7:30am. Got a follow up email from Shannon telling us about the diagnostic fee and also that they would be contacting our warranty company for payment. Did not hear from Shannon until I texted them at 11:45am over 2 days later. They got the part approved and order and I was told it'd be in the next day. I waited again the next day for any type of communication or status text. Nothing, I texted Shannon again around noon, no response. Finally at 3pm I had to call the dealership to get a status. I was told that Shannon did not come in that day and that the paperwork for the replacement part was still on their desk and they will call me in the morning. Not acceptable because my husband needed the car to go out of town that evening. Why did they had my car since Monday @ 7:30am and for some reason still had not gotten to it besides a diagnostic test, for 4 days? I finally had a manager of the service department call me back and like a Christmas miracle my car was fixed and ready with in an hour. I was out of a car for over 4 days, basically for no reason now I know as my car just sat in the parking lot. I was so frustrated and irritated that no one communicated with me, at all. I can understand it was the week before Christmas and things happen to peoples work schedule, but to not even let me know anything unless I reached out is not alright and terrible customer service. For this reason I will no longer be servicing my car here. More

Amazing every time! Customer service is great. Waiting area is awesome. Always greets Witt a smile. Customer service is great. Waiting area is awesome. Always greets Witt a smile. More

Always great service techs! Great area if you have to wait for your car to be serviced. Great area if you have to wait for your car to be serviced. More

My first time in the new Service area was an unbeatable experience. The work was completed very quickly and service advisor Map Mouth was the highlight of the day! experience. The work was completed very quickly and service advisor Map Mouth was the highlight of the day! More

Awesome dealership! My service consultant is always kind and thoroughly explains what's needed for my vehicle! A++ My service consultant is always kind and thoroughly explains what's needed for my vehicle! A++ More

Took care of me very well. Just needed oil change and inspect possible issues with brakes / alignment. They were running behind, so gave me a loaner vehicle for the day. O Just needed oil change and inspect possible issues with brakes / alignment. They were running behind, so gave me a loaner vehicle for the day. Only 4 stars because when i arrived, a lady in the car rental area dug into me a little hard because i didn't return the car first before seeing my advisor. I don't recall anyone instructing me to do that. Wasn't necessary. More