AutoNation Toyota Mall of Georgia Service Center

Car Towed to Service Dept. I was visiting my daughter and my new grandson in Lawrenceville when my car wouldn't start. I called AAA to have it towed to Auto Nation Toyota Mall I was visiting my daughter and my new grandson in Lawrenceville when my car wouldn't start. I called AAA to have it towed to Auto Nation Toyota Mall of Georgia Service Center. When the vehicle arrived, I received a call from Auto Nation giving me a quote on diagnosis to further determine the repairs necessary. After the diagnosis, I received a call with a cost. which in my opinion were reasonable. A couple hours later I received another call stating everything was completed and the vehicle was ready to be picked up by 5:00 p.m. Since I did not live in the area and was alone with a new born baby with no transportation, and would not have been possible for me to pick up the vehicle in the time required, I requested a service that was not company policy. I pleaded my case, which had to be cleared by the manager, and later received a return call granting my unusual request!! It was a real pleasure to have picked the right dealership service center willing to go the extra mile for its customers! More

$1,000 brake job ! Paid 475.00 for a brake job but found out it was really a "BREAK" job. Brakes squeak so loud that i have to blast the radio volume to 30. Now they w Paid 475.00 for a brake job but found out it was really a "BREAK" job. Brakes squeak so loud that i have to blast the radio volume to 30. Now they want another $500+ to fix it. More than terrible service !!!! Thanks Toyota ...... More

Could not find the problem My Tundra had an issue of bucking or hesitating and took it to Auto Nation Toyota in Buford last year and they could not find a problem. They acted as My Tundra had an issue of bucking or hesitating and took it to Auto Nation Toyota in Buford last year and they could not find a problem. They acted as if I was the problem. I finally took it to Christian Bros in Grayson. The truck was fixed and has not run this well since new. More

Stay Away from Service Department I use to Love this place before the new Service Manager. (Joe "bald guy") came and changed everything. I have owned 3 Toyota Vehicles in the last 11 y I use to Love this place before the new Service Manager. (Joe "bald guy") came and changed everything. I have owned 3 Toyota Vehicles in the last 11 years, all my vehicles have always been serviced at Toyota Mall of GA. I had always received excelllent service. When the store changed ownership and became AUTONATION everything went downhill. They hired a new mananger (Joe) who doesn't treat the customers or employees with respect. I have seen a big turnaround in the employees they can't seem to keep them. The customer service here is bad and it's not the advisors fault, it's the Managers fault they have gone away with the cashiers to save some money and have given the advisors the job to check us out. Now we have to wait a lot longer to pay and to check in because of this. This dealership is going to loose many loyal customers. I will not come back unless they start making changes. More

Took much longer to get a simple oil change done, plus I arrived at 3pm for the oil change, which normally took about 45 minutes. But this time it took one hour and half. At the end I was presented an invo I arrived at 3pm for the oil change, which normally took about 45 minutes. But this time it took one hour and half. At the end I was presented an invoice which is $20 more than what we discussed at the beginning of the service. They later corrected the wrong price. Further, they offered me a free car wash before the work, but they forgot to do so, so I had to ask again for the car wash. it took another 30 minutes. ................... More

Horrible service experiment!!!!!! I was there on Aug 22nd, 2016 for oil change and diagnostic testing. Waited more than two hours, and they did not get any job done on my truck. I deci I was there on Aug 22nd, 2016 for oil change and diagnostic testing. Waited more than two hours, and they did not get any job done on my truck. I decided to get my truck back and not go back there anymore! They can't even do the easiest job like oil change and diagnostics. They used to be good, but I'm not going back there!!!!!!!!! I can not believe that their new manager didn't bother to apologize. I really don't know, may be they are changing their system of doing business with people! More

Great experience This dealer is very busy, but when I called on a Thursday afternoon with no AC they said I could drop it off any time. They called me after 2 hours of This dealer is very busy, but when I called on a Thursday afternoon with no AC they said I could drop it off any time. They called me after 2 hours of dropping it off with what the problem was. They had to order the part and said it would ready by the end of Friday. They called me at around 11AM on Friday saying it was all set. Overall for my first experience I was pleased. More

Brought my car into this dealership years ago. Car was totaled years ago. They send junk mail to me once a week. I have contacted them several times requesting to be removed. They refuse. This is how totaled years ago. They send junk mail to me once a week. I have contacted them several times requesting to be removed. They refuse. This is how this dealership does business. They have to harass people with junk mail. I would never buy a vehicle from here or ever take a car in for service to this dealership. More

Service department was just very unorganized which made it very stressful. Then of course you go in for one small thing and they "recommend" about $1,000 in additional work. It would be much easier if th it very stressful. Then of course you go in for one small thing and they "recommend" about $1,000 in additional work. It would be much easier if the service advisors didn't work on commission. Before we even got out of the car someone was trying to get us to have our windshield replaced - all because it had one tiny crack in the very top corner. (This has been there for 2 years and no problems.) He was very persistent. It was just a very stressful process. I think that we will take our car to Honda in the future for service. I definitely will not buy another Toyota. More

We purchased a new fully loaded Toyota Camry in October 2011 and have had a big problem with a mildew smell from about the 6 month mark. The first time we encountered the problem with discussed it with th 2011 and have had a big problem with a mildew smell from about the 6 month mark. The first time we encountered the problem with discussed it with the dealership and they sprayed some air neutralizer into the air conditioner air induction system. This "Band-Aid" fix lasted about 2 days and the mildew odor came back. Next, they suggested spraying Lysol into the air conditioner air induction system. After being given the run around and quick fixes for 6 months a Toyota service technician admitted there is a problem with the evaporator plate collecting condensation. It was then, we were told the problem was not under warranty and that we would have to pay to fix it; which would still only be a temporary fix. Apparently, the evaporator plate doesn’t effectively drain the water condensation built up from running the recalculated air option. Thus causing the mold and mildew to grow and develop inside the air conditioning system. At one point the mold and mildew odor was so bad that we rolled down the windows in 30 degree weather to be able to breathe. In addition, one of our close friends purchased the same model Camry about 6 months ago and she already has the same strong mildew odor. This is my third Toyota, however due to the fact that Toyota refuses to stand behind their product, I will never purchase another one again. We are also offering free rides to anyone who wants to embrace themselves in a mildew funk. More